UAE National Customer Success Executive

AWR; Sharjah; On-site; AED 108,000 - 144,000; Full time

Job summary

AWR in the United Arab Emirates is seeking a Customer Success Executive to generate high-quality appointments for Sales and Aftersales and to deliver outstanding customer experiences. The role focuses on boosting retention and lifetime value through prompt and professional communication across multiple channels.

The candidate will work toward achieving qualitative and revenue-based KPIs, collaborate with team leaders, and participate in weekly assessments to drive continuous improvement in

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Up to 1 year of customer service experience in a contact centre.

Responsibilities

• Generate high-quality appointments for Sales and Aftersales.
• Maintain appointment quality and professionalism.
• Meet and exceed KPIs.
• Build customer retention and lifetime value.
• Provide support via phone, email, and other channels.
• Handle challenging customer situations professionally.
• Collaborate with team leaders on improvements.
• Complete training and adhere to policies.
• Meet SLAs and participate in evaluations.

Skills

Multitasking

Communication skills

Teamwork

Problem solving

Interpersonal skills

Bilingual English-Arabic

Education

Bachelor's degree

Tools

Microsoft Office

Job description

AWR in the United Arab Emirates is seeking a Customer Success Executive to generate high-quality appointments for Sales and Aftersales and to deliver outstanding customer experiences. The role focuses on boosting retention and lifetime value through prompt and professional communication across multiple channels.

The candidate will work toward achieving qualitative and revenue-based KPIs, collaborate with team leaders, and participate in weekly assessments to drive continuous improvement in