UAE National Academy Operations Lead — Learning Delivery

Ega; Dubai; On-site; AED 360,000 - 560,000; Full time

Benefits offered by this job

Job summary

Ega in the UAE seeks a Manager - Academy Operations to translate strategy into operational plans, oversee learning content production, deployment logistics, and ensure delivery against standards. This role partners with Design Studio and delivery operations to optimize processes and vendor performance.

You will lead cross-functional teams, manage the MSP, monitor KPIs, and drive continuous improvement in learner experience, quality, and cost efficiency.

Qualifications

• Bachelor’s degree required in business admin, education, learning technologies, or related field.
• 10–12 years of experience in learning operations, logistics or programme delivery; vendor management exposure.
• Proven ability to translate strategy into operational plans and drive execution.

Responsibilities

• Translate strategy into operational plans, procedures and service delivery mechanisms.
• Manage service agreement and daily operations of MSP for content production and deployment.
• Oversee Academy Operations schedule, resources, delivery and closure of learning programs.
• Lead vendor/partner management to meet standards, timelines and quality.
• Monitor compliance, risk, and continuous improvement of processes and tools.
• Collaborate with cross-functional teams (Curriculum, Innovation & Quality) to align delivery with content standards.
• Manage facilities, equipment, systems and instructor deployment budgets and resources.
• Prepare routine and ad hoc reports to inform leadership and improve visibility on performance.

Skills

Service Delivery

Customer Focus

Communication

Issue Resolution

Strategic Planning

Process Improvement

Continuous Improvement

Supplier Partnership

Team Leadership

Business Analysis

Education

Bachelor’s degree in Business Admin/Education/Learning Technologies

Job description

Ega in the UAE seeks a Manager - Academy Operations to translate strategy into operational plans, oversee learning content production, deployment logistics, and ensure delivery against standards. This role partners with Design Studio and delivery operations to optimize processes and vendor performance.

You will lead cross-functional teams, manage the MSP, monitor KPIs, and drive continuous improvement in learner experience, quality, and cost efficiency.