Head of Academy Operations & Learning Services

Emirates Global Aluminium (EGA); Dubai; On-site; AED 350,000 - 600,000; Full time

Job summary

Emirates Global Aluminium (EGA) is seeking an experienced Academy Operations lead to ensure end-to-end delivery of learning experiences. You will translate strategy into procedures, manage vendor performance, and drive continuous improvement across delivery, quality, and stakeholder collaboration.

The role requires a strong track record in learning operations, logistics, and programme delivery, with a focus on cost control and service excellence within a large industrial environment.

Qualifications

• Bachelor’s degree in business/education related field with strong analytical skills.
• Experience in learning operations, logistics or programme delivery is highly preferred.
• Exposure to vendor management and service optimisation is desirable.

Responsibilities

• Translate strategic Academy direction into operational plans and procedures.
• Oversee service delivery via the Managed Service Provider, ensuring quality and timely deployment of learning content.
• Lead vendor and partner management to meet standards, timelines and contractual obligations.
• Identify improvements to systems and processes, focusing on user experience and efficiency.
• Monitor KPIs, governance, reporting and implement actions to improve learner satisfaction.
• Collaborate across functions to align facilities, equipment and instructor deployment with needs.

Skills

Service Delivery Excellence

Customer Focus

Effective Communication

Issue Identification and Resolution

Strategic Planning

Cost Analysis Fundamentals

Process Optimisation

Strategic Supplier Partnership

Leading Team Performance

Business Analysis & Solutions

Education

Bachelor’s degree in business administration, Education, Learning Technologies, or a related field

Job description

Emirates Global Aluminium (EGA) is seeking an experienced Academy Operations lead to ensure end-to-end delivery of learning experiences. You will translate strategy into procedures, manage vendor performance, and drive continuous improvement across delivery, quality, and stakeholder collaboration.

The role requires a strong track record in learning operations, logistics, and programme delivery, with a focus on cost control and service excellence within a large industrial environment.