UAE Driver Operations Specialist - Data-Driven & Market-Smart

Lalamove; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Lalamove is seeking a Driver Operations professional in Dubai to drive end-to-end operations aligned with global standards while adapting to the local market. You will collaborate across teams to improve driver acquisition, onboarding, training, and KPI delivery.

The role requires data-driven decision making, strong communication in English, and familiarity with mobile/web tools. Office-based with field engagements as needed in the UAE.

Qualifications

• 1–3 years of experience in call centre operations, preferably within delivery platforms.
• Experience managing diverse fleet operations (2W and 4W).
• Office-based role serving as the primary contact for Driver Partners.
• Experience with driver acquisition, onboarding, training, community building, retention and growth of branded vehicles.
• Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting.
• Data-driven with exposure to analytics and proficiency in Excel.
• Strong communicator with English proficiency.
• Knowledge of mobile and web technologies.
• A valid UAE driving license (preferred).
• May conduct field engagements as needed.

Responsibilities

• Bridge communication between the local team and the UAE Driver Operations Manager.
• Standardize local adoption of global frameworks and resolve bottlenecks.
• Design, execute and review data-driven initiatives for market-specific challenges.
• Share high-impact data-supported learnings from the UAE market and scale insights.

Skills

Data-driven

Analytics

Excel proficiency

English proficiency

Communication

Driving license

Tools

Excel

Mobile/Web technologies

Job description

Lalamove is seeking a Driver Operations professional in Dubai to drive end-to-end operations aligned with global standards while adapting to the local market. You will collaborate across teams to improve driver acquisition, onboarding, training, and KPI delivery.

The role requires data-driven decision making, strong communication in English, and familiarity with mobile/web tools. Office-based with field engagements as needed in the UAE.