Driver Operations Associate

Lalamove; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Lalamove is seeking a Driver Operations professional in Dubai to drive end-to-end operations aligned with global standards while adapting to the local market. You will collaborate across teams to improve driver acquisition, onboarding, training, and KPI delivery.

The role requires data-driven decision making, strong communication in English, and familiarity with mobile/web tools. Office-based with field engagements as needed in the UAE.

Qualifications

• 1–3 years of experience in call centre operations, preferably within delivery platforms.
• Experience managing diverse fleet operations (2W and 4W).
• Office-based role serving as the primary contact for Driver Partners.
• Experience with driver acquisition, onboarding, training, community building, retention and growth of branded vehicles.
• Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting.
• Data-driven with exposure to analytics and proficiency in Excel.
• Strong communicator with English proficiency.
• Knowledge of mobile and web technologies.
• A valid UAE driving license (preferred).
• May conduct field engagements as needed.

Responsibilities

• Bridge communication between the local team and the UAE Driver Operations Manager.
• Standardize local adoption of global frameworks and resolve bottlenecks.
• Design, execute and review data-driven initiatives for market-specific challenges.
• Share high-impact data-supported learnings from the UAE market and scale insights.

Skills

Data-driven

Analytics

Excel proficiency

English proficiency

Communication

Driving license

Tools

Excel

Mobile/Web technologies

Job description

b Core Objective b

Drive end-to-end Driver Operations in the UAE ensuring operational excellence alignment with global standards and strong adaptation to local market needs

b Key Responsibilities b

Cross Functional Bridge Facilitating seamless communication and collaboration between local team and the local UAE Driver Operations Manager and inter-department Market Insight amp Analysis Develop a deep data-driven and qualitative understanding of the unique UAE supply market landscape including local regulations driver demographics and regional challenges or opportunities Standardization amp Local Adoption Quick to adopt and implement proven local frameworks best practices and standards to efficiently resolve localized operational bottlenecks Data-Driven Initiatives Partner with the Driver Operations Manager to design execute and review strategic initiatives utilizing localized data to tackle new market-specific challenges and capture growth opportunities Knowledge Sharing Document high-impact data-supported learnings from the UAE market and scale these insights to grow the local supply market

What you'll need:

• 1 3 years of experience in a call centre operations, preferably within Delivery Platforms.experience in managing diverse fleet operations, including 2W (Motorbikes/3PL) and 4W vehicles (Cars, Vans, SUVs, and 1T/3T Fence Trucks).Office-based role serving as the primary point of contact for Driver Partners.Works closely with local teams on Driver acquisition, onboarding, training, community building, retention, and growth of branded vehicles.Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting.Data-driven with exposure to analytics and proficiency in Excel.Strong communicator with English proficiencyKnowledge and understanding of mobile and web technologiesA valid UAE driving license (preferred).May conduct field engagements as needed.