Tyre Lead Management Executive

800CarGuru; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

800CarGuru is seeking a proactive Tyre Lead Management Executive to handle customer enquiries, coordinate quotations, and convert leads into confirmed tyre sales in the UAE. The ideal candidate has UAE tyre sales or lead management experience, strong CRM skills, and the ability to manage high volumes while maintaining excellent customer service and timely follow-ups.

Responsibilities include handling enquiries across calls, WhatsApp, website and CRM, coordinating pricing and delivery timelines

Qualifications

• Minimum 2 years of UAE tyre sales/lead management experience.
• Knowledge of tyre brands, sizes, pricing.
• Experience handling customer enquiries and converting leads into sales.
• Familiarity with CRM systems and lead tracking.
• Strong communication and customer service skills.
• Ability to handle high volumes of enquiries and follow-ups.
• Proficiency in English; Arabic or Hindi/Urdu an advantage.
• Target-oriented with strong organizational and follow-up skills.

Responsibilities

• Handle incoming tyre enquiries via calls, WhatsApp, website, CRM and other channels.
• Understand customer requirements including tyre size, brand, vehicle model, quantity, and budget.
• Coordinate with Tyre Department for pricing, availability, and delivery timelines.
• Prepare and communicate competitive quotations.
• Follow up with customers to maximize conversions.
• Maintain accurate updates of all leads in CRM.
• Coordinate tyre fitting appointments with workshop operations.
• Track pending, converted, and lost leads and reasons for non-conversion.
• Achieve daily and monthly lead conversion and sales targets.
• Maintain professional customer relationships and ensure customer satisfaction.
• Submit daily reports on lead status, follow-ups, sales conversions and revenue.

Skills

CRM management

Lead conversion

Communication skills

Customer service

Negotiation

English proficiency

Multi-channel enquiries

Organizational skills

High-volume handling

Job description

800CarGuru is looking for a proactive and results-driven Tyre Lead Management Executive to manage customer enquiries, coordinate tyre quotations, follow up with potential customers, and convert leads into confirmed sales.

The ideal candidate should have experience in automotive tyre sales, customer handling, CRM management, and lead conversion within the UAE automotive market.

Key Responsibilities

• Handle incoming tyre enquiries through calls, WhatsApp, website, CRM, and other lead channels.
• Understand customer requirements, including tyre size, brand, vehicle model, quantity, and budget.
• Coordinate with the Tyre Department to confirm pricing, availability, and delivery timelines.
• Prepare and communicate competitive quotations to customers.
• Follow up with potential customers to maximize lead conversions.
• Maintain accurate and timely updates of all leads in the CRM.
• Coordinate tyre fitting appointments with workshop operations.
• Track pending, converted, and lost leads, including reasons for non-conversion.
• Achieve daily and monthly lead conversion and sales targets.
• Maintain professional customer relationships and ensure customer satisfaction.
• Submit daily reports on lead status, follow-ups, sales conversions, and revenue.

Candidate Requirements

• Minimum 2 years of UAE experience in tyre sales, automotive service centres, or automotive lead management preferred.
• Good knowledge of tyre brands, sizes, specifications, and pricing.
• Experience handling customer enquiries and converting leads into sales.
• Familiarity with CRM systems and lead tracking.
• Strong communication, negotiation, and customer service skills.
• Ability to handle high volumes of enquiries and follow-ups.
• Proficiency in English; Arabic or Hindi/Urdu is an advantage.
• Target-oriented with strong organizational and follow-up skills.

Key Performance Indicators (KPIs)

• Lead response time.
• Lead-to-sale conversion percentage.
• Daily and monthly sales achievement.
• Follow-up completion rate.