Job description
Travel Consultant - Corporate & VIP Travel
Company Location: JAFZA, Dubai, UAE
We are seeking an experienced, highly organised, and service-oriented Travel Consultant to join our team in JAFZA, Dubai. The successful candidate will be responsible for managing end-to-end corporate, executive, and VIP travel arrangements for our C-Level Management, CEO and family, and employees, ensuring seamless travel experiences, competitive pricing, and exceptional service standards.
In this role, you will handle a wide range of domestic and international travel requirements, including flight reservations, ticketing, hotel bookings, airport transfers, visa arrangements, holiday packages, cruises, and group travel. You will work closely with senior management, HR, airlines, hotels, and travel service providers to coordinate travel efficiently while maintaining strict confidentiality and attention to detail.
We are looking for a proactive professional with strong expertise in Amadeus/Sabre reservation systems, airline fare rules, and international ticketing, who can independently manage complex itineraries, urgent requests, last-minute changes, and travel disruptions. The ideal candidate should possess excellent communication, negotiation, and problem-solving skills, with a strong commitment to customer satisfaction.
Key Responsibilities
- Flight Reservations & Ticketing: Manage domestic and international flight bookings, ticket issuance, reissuance, cancellations, refunds, schedule changes, and fare calculations using Amadeus/Sabre GDS systems.
- Corporate & Executive Travel: Coordinate end-to-end travel arrangements for C-Level executives, senior management, employees, and business visitors, ensuring cost-effective and convenient travel solutions.
- VIP & Family Travel: Organise personalised travel arrangements for the CEO and family, including premium flights, luxury hotels, private transfers, holiday packages, sightseeing tours, cruises, and special travel requirements.
- Hotels & Ground Arrangements: Arrange hotel reservations, airport transfers, transportation, tours, and other travel-related services while ensuring quality and competitive pricing.
- Visa & Travel Documentation: Coordinate visa applications, travel insurance, entry requirements, and other necessary travel documentation in accordance with destination-specific regulations.
- Supplier Coordination & Negotiation: Liaise with airlines, hotels, destination management companies (DMCs), and travel agencies to obtain quotations, negotiate favourable rates, and secure suitable travel arrangements.
- Urgent Travel Support: Handle last-minute bookings, itinerary changes, flight disruptions, cancellations, and emergency travel requirements promptly and efficiently.
- Group Travel Management: Coordinate group bookings, business delegations, conferences, corporate events, and family travel involving multiple destinations and travellers.
- Invoice Verification & Record Management: Verify supplier invoices, reconcile statements of account (SOA), monitor refunds and credits, and maintain accurate travel booking and expense records.
- Stakeholder Coordination & Confidentiality: Provide timely assistance to management, HR, and employees while maintaining strict confidentiality of executive, VIP, and corporate travel information.
Requirements & Qualifications
- Minimum 5 years of relevant experience in corporate/business travel management, preferably with exposure to VIP and executive travel.
- Strong hands-on experience with Amadeus GDS, including reservations, ticketing, reissuance, refunds, and fare rules. Knowledge of Sabre will be an advantage.
- Proven experience handling complex international itineraries, multi-city bookings, and premium-class travel.
- Experience arranging hotels, visas, airport transfers, holiday packages, cruises, and group travel.
- Good knowledge of airline policies, international travel regulations, and visa requirements.
- Strong negotiation skills with airlines, hotels, travel agencies, and other suppliers.
- Excellent communication, interpersonal, customer service, and problem-solving skills.
- Ability to work independently, multitask, and manage urgent requests under pressure.
- High level of professionalism, discretion, confidentiality, and attention to detail.
- Flexibility to support urgent travel requirements outside regular working hours when necessary.
- Preferred: Candidates currently based in the UAE with relevant corporate and VIP travel experience.
Skills
- Advanced Amadeus GDS proficiency with strong knowledge of airline reservations, fare rules, ticketing, reissuance, refunds, and cancellations. Knowledge of Sabre is an advantage.
- Strong corporate and VIP travel management skills to handle complex international itineraries, executive travel, premium-class bookings, and personalised travel arrangements.
- Excellent communication and interpersonal skills to coordinate effectively with C-Level Management, VIP travellers, employees, airlines, hotels, and travel suppliers.
- Strong negotiation and cost optimisation skills to secure competitive airfares, hotel rates, and travel packages without compromising service quality.
- Comprehensive knowledge of international travel requirements, including visa regulations, travel documentation, airline policies, travel insurance, and destination-specific requirements.
- Excellent organisational and multitasking abilities to independently manage multiple bookings, complex itineraries, urgent requests, and administrative responsibilities.
- Strong problem-solving and crisis management skills to efficiently handle last-minute travel changes, flight disruptions, cancellations, and emergency travel requirements.
- Attention to detail and financial accuracy in verifying invoices, reconciling supplier statements of account (SOA), tracking refunds, and maintaining travel records.
- High level of professionalism, discretion, and confidentiality when handling sensitive executive, VIP, and corporate travel information.
- Flexibility and ability to work under pressure, including responding promptly to urgent travel requirements outside regular working hours when necessary.