Transit Station Leader: Safety, Service & Ops

Keolis.MHI

United Arab Emirates

On-site

AED 120,000 - 180,000

Full time

3 days ago

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Job summary

Keolis.MHI in Dubai is seeking a Station Supervisor to lead a team of Station Agents, Customer Service Agents, and support staff to deliver a safe, reliable and world-class station experience for passengers. You will oversee shift operations, manage crowd flow, coordinate announcements, and ensure facilities are well maintained.

The role requires strong leadership, excellent communication and the ability to handle emergencies with calm and clear guidance.

Qualifications

Experience supervising front-line staff delivering customer services in a metro station or equivalent.
Strong leadership and communication skills.
Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

Lead a team of Station Agents and Customer Service Agents to deliver a safe, reliable station services.
Shift / duty ‘landlord’ of a station and all persons working in a station are subject to his/her authority.
Ensuring that the station facilities are in a safe and good working order.
Provide effective communications and information with internal and external parties in an efficient and timely manner.
Deliver public announcements and ensure all train and station information is correct, clear and up to date.
Responsible for the efficient and safe evacuation of station premises in the event of fire or other emergency situations.