Station Operations Leader - Safety & Service Excellence

Keolishyderabad; Dubai; On-site; AED 156,000 - 234,000; Full time

Job summary

Keolishyderabad in Dubai seeks a Station Supervisor to lead a diverse team of Station Agents and Customer Service staff. You will ensure safety, reliability and a world-class customer experience at the station, coordinating announcements and information for passengers.

Responsibilities include managing staff shifts, maintaining facilities, handling passenger inquiries, and supporting evacuation and safety drills. Strong leadership and communication skills are essential.

Qualifications

• Minimum 2 years leading front-line teams in transit or station settings.
• 3+ years in metro station supervisory role preferred.
• Degree or higher diploma in related discipline preferred.
• Strong knowledge of safety and customer service standards.

Responsibilities

• Lead and motivate a team of Station Agents and Customer Service Agents to deliver safe, reliable, world‑class station services.
• Shift authority over a station and all staff.
• Ensure station facilities are safe and in good working order.
• Provide effective communications with internal and external parties.

Skills

Leadership

Customer service

Communication

IT skills

Multitasking

Staff briefing

Education

Bachelor's degree or higher diploma

Job description

Keolishyderabad in Dubai seeks a Station Supervisor to lead a diverse team of Station Agents and Customer Service staff. You will ensure safety, reliability and a world-class customer experience at the station, coordinating announcements and information for passengers.

Responsibilities include managing staff shifts, maintaining facilities, handling passenger inquiries, and supporting evacuation and safety drills. Strong leadership and communication skills are essential.