Training Programs Officer (Temporary contract)

University of Sharjah; Sharjah; On-site; AED 89,000 - 134,000; Full time

Job summary

Sharjah International seeks a Training Programs Officer to support Continuing Education and Professional Development. The role involves assessing community training needs, planning learning activities, coordinating with authorities and partners, and preparing schedules and materials for on-demand programs within the Sharjah/UAE community.

You will assist in event delivery, manage attendance and certificates, and collaborate with Marketing and PR to promote training offerings.

Qualifications

• Bilingual English and Arabic communication is essential.
• Strong written and spoken English and Arabic required.
• MS Office proficiency (Excel, Word, Teams).
• Ability to analyze surveys and assessments for training needs.
• Ability to research and compare training options and alternatives.
• Good time management and organizational skills.

Responsibilities

• Assist in assessing community training needs through surveys/interviews.
• Coordinate with stakeholders to plan, design and implement training activities.
• Prepare class schedules, venues, materials, and attendance/training records.
• Handle inquiries via phone, email or in person and provide timely responses.
• Support marketing and communications with promotional materials.

Skills

Bilingual Arabic/English

Excellent communication

MS Office proficiency

Survey analysis

Researching training options

Time management

Education

Bachelor's degree in Business Administration / MIS / relevant

Tools

MS Office

Job description

Training Programs Officer (Temporary contract)

Non Faculty Vacancies

College Departments

Department: Center for Continuing Education & Professional Development

Job Purpose

As the Training Programs Officer and a member of the Continuing Education and Professional Development team, you are expected to support the college/department/center's mission by assessing training and development needs of the community, as well as assist in planning, designing and implementing on-demand training activities and programs that serve the Sharjah and UAE community.

Responsibilities

• Review and understand all relevant policies and procedures in order to be able to carry out daily work tasks as expected and answer all stakeholder inquiries, clarifications, or any assistance related to Continuing Education and Professional Development accurately and efficiently.
• Provide assistance to any customer inquiries via phone, email or in-person and answer their enquiries about any training programs offered by the concerned unit such as timings, dates, fees, etc.
• Assist in assessing training needs through surveys and interviews with clients, focus groups, line managers, and committee/board members.
• Help build relationships with local authorities, associations, government organizations, and other stakeholders.
• Participate in events, workshops, awareness sessions, and other activities that can help promote training and development services as a compatible and reliable training provider.
• Prepare class schedules, trainees list, classrooms, equipment, handouts, visual aids, stationary and other required materials before the start date of the training program
• Ensure that training halls are booked and ready, as well as prepare and distribute welcome packs for new program attendees and provide them with the required training materials and tools.
• Handle the certificate preparation process and ensure that trainees have provided the correct information (e.g. Full name). As well as ensure that certificates are printed, signed and ready to be distribution in a timely manner.
• Prepare, distribute and maintain class attendance sheets for both trainees and instructors, and evaluation forms/surveys for all training courses and instructors.
• Manage and update an accurate database of contacts for trainees, training providers, instructors and potential clients.
• Coordinate with the Media Center to create suitable marketing and promotional media material, as well as the Public Relations Department to prepare personalized individual and corporate packages when needed.
• Assist in preparing various reports, data collection, analysis and statistics requested by the line manager.
• Complete any other job-related tasks as assigned by the line manager within the expected time limit.

Required Skills

• Excellent oral and written communication skills and the ability to prepare professional documents in both Arabic and English.
• Excellent working knowledge of personal computer applications with an emphasis on MS Office applications such as Excel, Word, and Teams.
• Ability to analyze surveys/assessments.
• Ability to research and acquire training options and alternatives.
• Good time management skills.
• Minimum of bachelor's degree in Business Administration, MIS, or a relevant discipline.
• 2-4 years of UAE experience in similar role preferably in higher education institutions.