Training Programs Officer

University of Sharjah; Sharjah; On-site; AED 89,000 - 156,000; Full time

Job summary

Sharjah International is seeking a Training Programs Officer to support the Center for Continuing Education & Professional Development in Sharjah and across the UAE. You will assess training needs, design on-demand programs and assist in planning, scheduling, and delivering activities for the community.

You will liaise with local authorities and stakeholders, prepare materials, manage attendance and certification, and help promote services through events and marketing collaborations.

Qualifications

• Excellent oral and written communication in Arabic and English.
• Ability to analyze surveys and assessments.
• Ability to research and identify training options and alternatives.
• Strong time management and organizational skills.

Responsibilities

• Review policies and procedures to perform daily tasks and respond to stakeholder inquiries.
• Assist customers via phone, email or in-person about training programs (timings, dates, fees).
• Assess training needs through surveys and interviews with clients and managers.
• Build relationships with local authorities, associations and government organizations.
• Participate in events and workshops to promote training services.
• Prepare class schedules, trainee lists, classrooms and training materials before start date.
• Ensure training halls are booked and welcome packs prepared with necessary materials.
• Handle certificate preparation and ensure certificates are printed, signed and distributed timely.
• Prepare attendance sheets and evaluation forms for courses and instructors.
• Maintain accurate contact databases for trainees, providers and instructors.
• Coordinate with Media Center and Public Relations for marketing materials and packages.
• Assist in preparing reports, data collection, analysis and statistics requested by the line manager.
• Complete any other tasks as assigned by the line manager.

Skills

Bilingual communication (Arabic & Eng)

MS Office proficiency

Survey analysis

Training options research

Time management

Education

Bachelor's degree in Business Administration / MIS

Tools

MS Office

Job description

Posting Date 05/Nov/2026 Expiry Date 05/Dec/2026 Job Reference Number:2738-2026-11-05T14:24:30

Training Programs Officer

CATEGORY Non Faculty Vacancies

College Departments

Department Center for Continuing Education & Professional Development

Job Purpose

As the Training Programs Officer and a member of the Continuing Education and Professional Development team, you are expected to support the college/department/center's mission by assessing training and development needs of the community, as well as assist in planning, designing and implementing on-demand training activities and programs that serve the Sharjah and UAE community.

Responsibilities

• Review and understand all relevant policies and procedures in order to be able to carry out daily work tasks as expected and answer all stakeholder inquiries, clarifications, or any assistance related to Continuing Education and Professional Development accurately and efficiently.
• Provide assistance to any customer inquiries via phone, email or in-person and answer their enquiries about any training programs offered by the concerned unit such as timings, dates, fees, etc.
• Assist in assessing training needs through surveys and interviews with clients, focus groups, line managers, and committee/board members.
• Help build relationships with local authorities, associations, government organizations, and other stakeholders.
• Participate in events, workshops, awareness sessions, and other activities that can help promote training and development services as a compatible and reliable training provider.
• Prepare class schedules, trainees list, classrooms, equipment, handouts, visual aids, stationary and other required materials before the start date of the training program.
• Ensure that training halls are booked and ready, as well as prepare and distribute welcome packs for new program attendees and provide them with the required training materials and tools.
• Handle the certificate preparation process and ensure that trainees have provided the correct information (e.g. Full name). As well as ensure that certificates are printed, signed and ready to be distribution in a timely manner.
• Prepare, distribute and maintain class attendance sheets for both trainees and instructors, and evaluation forms/surveys for all training courses and instructors.
• Manage and update an accurate database of contacts for trainees, training providers, instructors and potential clients.
• Coordinate with the Media Center to create suitable marketing and promotional media material, as well as the Public Relations Department to prepare personalized individual and corporate packages when needed.
• Assist in preparing various reports, data collection, analysis and statistics requested by the line manager.
• Complete any other job-related tasks as assigned by the line manager within the expected time limit.

Required Skills

• Excellent oral and written communication skills and the ability to prepare professional documents in both Arabic and English.
• Excellent working knowledge of personal computer applications with an emphasis on MS Office applications such as Excel, Word, and Teams.
• Ability to analyze surveys/assessments.
• Ability to research and acquire training options and alternatives.
• Good time management skills.

Qualifications

• Minimum of bachelor's degree in Business Administration, MIS, or a relevant discipline.
• 2-4 years of UAE experience in similar role preferably in higher education institutions.