Training Operations Specialist (12 month fixed term contract)

Training Operations Specialist (12 month fixed term contract); Dubai Emirate; On-site; AED 156,240 - 245,520; Full time

Job summary

Amazon Web Services is seeking a Training Operations Specialist on a 12-month fixed-term contract to orchestrate the day-to-day operations of our Emerging Markets partner trainings across EMEA. The role requires strong organizational and communication skills and the ability to work autonomously in a fast-paced environment.

You will coordinate venues and instructors, manage registrations, handle invoicing and surveys, and produce regular reports while coordinating with legal, finance, and partner

Qualifications

• Minimum of three years of experience in a training operations role.
• Experience in a fast-paced, multinational technology company.
• Strong written and verbal English and Arabic communication skills.

Responsibilities

• Schedule training classes in locations across EMEA.
• Liaise with students to accept registrations, confirm bookings and manage cancellations/changes.
• Manage inbound communications including partner concerns.
• Assist with Accounts Payable and Accounts Receivable functions for creation of vendor POs and invoicing.
• Manage creation of new training surveys using internal tools.
• Review class evaluations, compile results for evaluation reports.
• Regular reporting (weekly or monthly): certification and accreditation metrics, number of individuals, revenue, royalties, evaluation results.
• Support with Partner Training Cases received from partners with queries and information requests.
• Keep up-to-date with the different platforms and tools we work with, such as Sharepoint, Instructor Calendar, tracking and report various tracking and reporting spreadsheets and BI tools.
• Liaise with Partner Development Managers to support onsite opportunities training engagements: contracting, student registrations and class logistics, dates and instructor availability, paperwork completion.
• Liaise with Instructor Partner Development Managers and Partner Success Managers to support instructors’ ramp-up and weekly scheduling and reports.
• Support partner training events in connection with marketing e.g. coordinating presenters and internal communications, tracking attendance and collecting feedback.
• Manage the intranet page for the EMEA partner trainings.

Skills

Organisational skills

Communication skills

Proactive

Ambiguity tolerance

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

SharePoint

Salesforce

Tableau

LMS

Job description

Training Operations Specialist (12 month fixed term contract)

Job overview:

Amazon Web Services provides a highly reliable, scalable, low‑cost infrastructure platform in the cloud that powers hundreds of thousands more than a million businesses in 190 countries around the world. To meet the growing demand for AWS Services across the globe, we need exceptionally talented, bright, and driven people. If you have excellent organisational and communication skills, a passion for working in a fast paced, dynamic environment and a desire to provide exceptional customer service, we would like to see your CV!

Here is your chance to join our Training & Certification team working in the highly visible role of Partner Training Operations Specialist. In this role, you will orchestrate the day-to‑day operations of our Emerging Markets (EEM) wide partner trainings.

The successful candidate will possess the ability to take the initiative to complete complex tasks and projects quickly and autonomously, react with appropriate urgency to situations that require a quick turnaround, switch gears at a moment's notice, and take effective action without having to know the total picture.

Responsibilities:

• Schedule training classes in locations across EMEA. This includes arranging venues, coordinating instructors and ordering training materials.
• Liaise with students to accept their registrations, confirm bookings and manage cancellations/changes.
• Manage inbound communications including partner concerns.
• Assist as required with Accounts Payable and Accounts Receivable functions for creation of vendor POs and invoicing.
• Manage creation of new training surveys using internal tools.
• Review class evaluation, compile results for evaluation reports.
• Regular reporting (weekly or monthly): certification and accreditation metrics, number of individuals, revenue, royalties, evaluation results.
• Support with Partner Training Cases received from partners with queries and information requests.
• Keep up‑to‑date with the different platforms and tools we work with, such as Sharepoint, Instructor Calendar, tracking and report various tracking and reporting spreadsheets and BI tools.
• Liaise with Partner Development Managers to support onsite opportunities training engagements: liaising with legal department regarding contracting, liaising with partner about student registrations and class logistics, dates and instructor availability, paperwork completion.
• Liaise with Instructor Partner Development Managers and Partner Success Managers to support Instructors’ instructor enablement, ramp‑up and to manage the instructor’s weekly schedule and reports.
• Support partner training events in connection with marketing e.g. coordinating presenters, coordinating internal communications, tracking attendance and collecting event feedback.
• Manage the intranet page for the EMEA partner trainings.

Basic Qualifications:

• Minimum of three (3) years of experience in a training operations position.
• Recent experience in a fast‑paced, multinational technology company.
• Superior knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel and SharePoint are desired.
• Detailed planning, time management and organisational skills are required.
• Exceptional written, verbal, and interpersonal communication skills in English and Arabic.
• Positive, proactive and always able to exercise great judgment.
• Ability to work in a highly ambiguous environment.

Preferred Qualifications:

• Knowledge and/or hands‑on experience with a Learning Management System (LMS).
• Previous experience with CRM software (e.g. Salesforce) and BI tools (e.g. Tableau).
• Experience in following legal and finance processes related to training engagements, such as contract and NDA issuance and signature, PO management (both incoming and outgoing), invoicing and billing. Knowledge in dealing with legal and finance processes such as SOW, NDA and PO.
• Ability to communicate in multiple languages.

Why Amazon:

Amazon.com strives to be Earth's most customer‑centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world‑class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.