AI Platform Training & Onboarding Specialist - Contact Center

Concentrix; Dubai; Hybrid; AED 180,000 - 260,000; Full time

Job summary

Concentrix in Dubai seeks an AI Platform Training & Onboarding Specialist to deliver on-site and remote training for new hires and clients, focusing on AI creative platforms and workflow improvements.

You will develop and update training materials, mentor junior trainers, and measure program effectiveness while ensuring learners achieve certification and productive readiness for production environments.

Qualifications

• Bachelor's degree in related field from a four-year college
• 2–4 years of relevant experience in training/onboarding
• Experience in software/product training, customer onboarding, digital content or similar roles
• Practical exposure to AI image/video generation tools & prompt writing
• Arabic proficiency would be an added advantage
• Strong communication and time-management skills

Responsibilities

• Deliver on-site and remote onboarding, practical workshops and demonstrations
• Teach users how to navigate platforms, prepare reference materials and prompts
• Prepare and present training materials through classroom learning and hands-on sessions
• Track client progress, questions and blockers; escalate defects/complex requirements
• Update demonstrations and training materials as platform features evolve

Skills

Training delivery

Onboarding

AI platforms

Workshop facilitation

Arabic language

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Job Title: AI Platform Training & Onboarding Specialist - Contact Center Job Description

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Essential Functions/Core Responsibilities

The role will involve delivering onsite and remote onboarding, practical workshops and demonstrations, as well as helping enterprise clients use AI creative platforms and associated media workflows. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Teach users how to navigate the platforms, prepare reference materials, write prompts, generate content and refine outputs. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Troubleshoot common usage and output-quality issues, including inconsistent visuals, unsuitable prompts and unsuccessful generations. Track client progress, questions and blockers; elevate product defects and complex technical requirements to the Solution Architect.

• Learn new platform features and update demonstrations and training materials accordingly.

Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required). Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids. Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.

Candidate Profile

Must possess a valid driver's license for on-site client travel and training delivery. Experience in software/product training, customer onboarding, digital content, creative operations or similar roles. Practical exposure to AI image/video generation tools and prompt writing. Arabic proficiency would be an added advantage. Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred. Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.). Strong communication skills, both written and verbal. Proficient in Microsoft Office. Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable.

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title.

Location

ARE Dubai - Property# BCB2 515, Dubai CommerCity Language Requirements: Time Type: Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.