Trainer

Jumbo Group; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Dyson Middle East & Africa is seeking a bilingual Trainer to design, deliver and execute comprehensive training across distributor teams, front-line staff and demonstrators, covering product knowledge and 'why Dyson' sales skills. You will work to enhance the customer journey through engaging learning experiences and live events.

The role requires 2–4 years in training within retail or consumer electronics, fluency in Arabic and English, and willingness to travel domestically and

Qualifications

• 2–4 years’ experience delivering training in retail or consumer electronics.
• Fluent in Arabic and English (verbal & written).
• Experience developing training content and using digital learning tools.
• Willing to travel domestically and internationally for store visits and training.

Responsibilities

• Deliver engaging product, sales, and induction training to distributor teams and retail staff—both face‑to‑face and digitally
• Coach teams on sales skills, product knowledge, and demonstration techniques
• Support onboarding of new joiners, ensuring clear understanding of Dyson’s products and customer approach
• Visit stores regularly to observe demos, provide feedback, and offer on‑the‑spot support (travel required)
• Collaborate with marketing on localizing training materials and producing visual aids in line with Dyson’s standards
• Use e‑learning and digital platforms to increase engagement and reinforce key messages
• Support feedback collection to inform improvements to training delivery and materials

Skills

Arabic

English

Public speaking

Presentation

Coaching

Organization

Travel readiness

Content development

Digital learning

Tools

PowerPoint

Excel

Word

Teams

Job description

Dyson people are encouraged to think differently, challenge convention and unafraid to make mistakes. We’re creative, collaborative, practical, enthusiastic, and resourceful. But most of all we’re passionate about what we do. Constant technological innovation is required to continue Dyson’s success, but we also need to fulfil our geographic potential.

To unlock business opportunities across Middle East and Africa (MEA), Dyson has made the region a strategic priority and we initiated a transformation journey to increase investment and resource.

About the Role

The purpose of the role is to design, deliver and execute an effective training plan across all distributor teams, the front-line teams and demonstrators (Experts & Stylists), covering all aspects of product knowledge and ‘why Dyson’ sales skills. Work internally and externally to drive a better customer experience and sales journey through knowledge and insights. The Trainer has a leading role in Dyson events, product launches and our focus demo technology.

This role is ideal for training professionals fluent in both Arabic and English, with hands‑on experience delivering learning solutions in retail, consumer electronics, or a similar environment. As a Trainer, you’ll empower retail staff, help them master Dyson’s products, and ensure a consistent, inspiring customer experience.

Roles and Responsibilities

• Deliver engaging product, sales, and induction training to distributor teams and retail staff—both face‑to‑face and digitally
• Coach teams on sales skills, product knowledge, and demonstration techniques
• Support onboarding of new joiners, ensuring clear understanding of Dyson’s products and customer approach
• Visit stores regularly to observe demos, provide feedback, and offer on‑the‑spot support (travel required)
• Collaborate with marketing on localizing training materials and producing visual aids in line with Dyson’s standards
• Use e‑learning and digital platforms to increase engagement and reinforce key messages
• Support feedback collection to inform improvements to training delivery and materials

About You

• Fluent in Arabic and English (verbal & written)
• 2-4 years’ experience delivering training, ideally within electrical retail or consumer electronics
• Exposure to appliances or consumer electronics brands & products in retail
• Confident communicator and presenter, at ease with diverse audiences
• Organized, proactive, and adaptable, with strong planning skills
• Experience developing training content and using digital learning tools
• Able to travel regularly domestically & internationally for store visits and training sessions
• Strong communication and coordination skills
• Proficiency in Microsoft applications (PowerPoint, Excel, Word & Teams)
• Enthusiastic about technology and committed to helping others succeed

The position will be located at the Dyson Middle East & Africa office in Dubai; however, the employment contract will be under third party.