Brand Trainer - Freelander

Al Tayer Group Career site; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Al Tayer Group Career site is seeking a Training Specialist to design and deliver programs for Freelander sales staff across UAE showrooms. You will support the Compliance & Training Manager, identify training needs, and develop curricula that enhance customer experience and brand knowledge.

You will liaise with stakeholders to implement brand and product training and monitor impact. The role requires strong presentation and communication skills, English proficiency, UAE driving license, and

Qualifications

• Graduate in any discipline.
• Qualification in Training / HR.
• 4 to 6 years of relevant experience with the automotive industry.
• Excellent Presentation, Communication, and Interpersonal skills.
• Proficiency in Microsoft Office.
• Experience in planning, designing, delivering and administering training.
• Proficiency in English; Arabic would be an advantage.
• Knowledge of training tools, learning aids and learning management systems.
• Valid UAE driving license.
• Willing to commute across regions within the UAE.

Responsibilities

• Support the Compliance & Training Manager in identifying training needs of the sales team across showrooms.
• Develop and implement the right training program and curriculum.
• Contribute to brand and product training plans based on BU needs.
• Adapt training manuals and design suitable training materials for sales staff.
• Collaborate with Customer Experience & CI Center to gather CVP and NPS feedback and report training needs.
• Prepare and provide reports to management.
• Organize quality and cost-effective training and administer programs.
• Deliver training courses to meet objectives, including brand induction and sales policies.
• Review gaps and inform annual training schedule/programme.

Skills

Presentation

Communication

Interpersonal skills

Customer service

Education

Graduate in any discipline

Training / HR qualification

Tools

Microsoft Office

Job description

To design and deliver training programs aimed at improving the competence and effectiveness of all Freelander sales staff.

Responsibilities

• Support the Compliance & Training Manager in identifying training needs of the sales team of Freelander across showrooms, and ensure development and implementation of the right training program and curriculum.
• Contribute to the formulation of the brand training plan & strategy as well as product training based on the BU's needs.
• Adapt the training manuals received from the Principals and design suitable training materials for the relevant sales staff on an ongoing basis to best equip them with relevant skills and knowledge to render high quality customer experience.
• Liaise with the Customer Experience & Customer Interaction Center to gain CVP and NPS feedback and provide a report highlighting training needs for sales teams to address specific issues and/or further enhance customer experience with the brand.
• Prepare and provide reports to relevant management as and when required.
• Organize quality and cost-effective brand and product training and ensure effective and timely administration of training programs.
• Execute the brand and product training program as per agreed schedule and deliver training courses to meet its stated objectives. This would include but not be limited to, brand induction, role responsibilities, customer service standards, in-house and dealer management system training, sales policies, and procedures.
• Review and identify gaps in training programmes conducted either in-house or through external vendors/principals and share inputs with Compliance & Training Manager for incorporation inti training needs analysis and development of annual training schedule/programme.
• Issue progress reports to document work progress and gather feedback from the
• participants as well as their line management to assess the effectiveness of training & impact on staff performance.
• Organize and maintain brand and product training documentation, product specifications & comparisons for cascade.
• Remain abreast with developments in the field of learning and development and recommend suitable new trends in the industry that would improve the effectiveness of the training function within the department.
• Support the Compliance and Training Manager in conducting audits across the brand/locations to ensure compliance with ATM/PM & Principal requirements.
• Contribute to the development of policies/initiatives as corrective measures to audit findings ensuring the cascade of feedback and information post audit is shared with relevant parties.

Qualifications

• Graduate in any discipline.
• Qualification in Training / HR.
• 4 to 6 years of relevant experience with the automotive industry.
• Excellent Presentation, Communication, and Interpersonal skills.
• Proficiency in Microsoft Office.
• Experience in various aspects of training - planning, designing, delivery and administration.
• Proficiency in English. Arabic would be an advantage.
• Knowledge of applicable training tools, learning aids and learning management systems.
• Valid UAE driving license.
• Required to commute across regions within the UAE.