Trading Solutions Analyst: Client Success & Onboarding

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Dynamic team

Job summary

HUMAN-AI-Z Nexus Technology in the United Arab Emirates is seeking a motivated Trading Solutions Analyst to be the primary point of contact for clients from onboarding through ongoing account management. You will build lasting relationships, resolve service issues, and support business growth through proactive client engagement in a regulated environment.

This role sits within a brokerage setting; candidates with CFD/FX brokerage, derivatives brokerage, or institutional prime brokerage

Qualifications

• Bachelor’s degree in a related field is required.
• 2–3 years in CFD/FX brokerage, brokerage ops, fintech, or trading ops.
• Strong understanding of regulatory requirements in the UAE.

Responsibilities

• Act as the first point of contact for client inquiries and service requests.
• Manage relationships with institutional and B2B clients and ensure timely execution.
• Oversee onboarding, KYC, and regular compliance reviews of client accounts.
• Collaborate with Trading, Operations, Compliance, and Finance to resolve issues.
• Maintain accurate client data in the CRM and document interactions.
• Identify opportunities to support client growth and product adoption.
• Assist in client training sessions, webinars, and product demos.
• Monitor client satisfaction and escalate issues as needed.

Skills

Client service excellence

CRM proficiency

Communication skills

Financial industry knowledge

Education

Bachelor’s degree in Business, Finance, Economics, or related field

Tools

CRM systems

MT4/MT5 support

Microsoft Office

Trading platforms

Job description

HUMAN-AI-Z Nexus Technology in the United Arab Emirates is seeking a motivated Trading Solutions Analyst to be the primary point of contact for clients from onboarding through ongoing account management. You will build lasting relationships, resolve service issues, and support business growth through proactive client engagement in a regulated environment.

This role sits within a brokerage setting; candidates with CFD/FX brokerage, derivatives brokerage, or institutional prime brokerage