Customer Experience Specialist

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology in Dubai is seeking a proactive customer service representative to handle inbound and outbound calls, respond to product and service queries, and understand customer requirements to provide effective solutions.

You will make follow-up calls, maintain accurate records, escalate complex issues, and work toward call quality, productivity, and sales targets while ensuring a high level of customer satisfaction in a dynamic tech environment.

Qualifications

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer queries regarding products, services, bookings, orders, or general information.
• Understand customer requirements and provide appropriate solutions.
• Make outbound calls for follow-ups, confirmations, feedback, and sales opportunities.
• Maintain accurate records of customer interactions, calls, and follow-up activities.
• Escalate complex customer issues to the relevant department or supervisor.
• Follow up with customers to ensure their concerns are resolved.
• Achieve assigned call quality, productivity, customer service, and sales targets.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer queries regarding products, services, bookings, orders, or general information.
• Understand customer requirements and provide appropriate solutions.
• Make outbound calls for follow-ups, confirmations, feedback, and sales opportunities.
• Maintain accurate records of customer interactions, calls, and follow-up activities.
• Escalate complex customer issues to the relevant department or supervisor.
• Follow up with customers to ensure their concerns are resolved.
• Achieve assigned call quality, productivity, customer service, and sales targets.

Job description

HUMAN-AI-Z Nexus Technology in Dubai is seeking a proactive customer service representative to handle inbound and outbound calls, respond to product and service queries, and understand customer requirements to provide effective solutions.

You will make follow-up calls, maintain accurate records, escalate complex issues, and work toward call quality, productivity, and sales targets while ensuring a high level of customer satisfaction in a dynamic tech environment.