Title Patient Administrator/Emirati

Mediclinic Middle East; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Mediclinic Airport Road Hospital in Abu Dhabi seeks a Patient Administrator to enhance patient care by efficiently handling scheduling, registration and related admin tasks.

You will manage medical insurance processes, ensure accurate billing, and strive to meet high customer service standards within a hospital setting.

Qualifications

• Essential secondary education completed (Grade 12).
• Diploma or Bachelor’s degree preferably in medical science, finance or accounting.
• 2–3 years’ experience in a customer services role, healthcare preferred.

Responsibilities

• Manage patient appointment scheduling and registration accurately.
• Handle medical insurance processes and related tasks efficiently.
• Oversee billing and cash-up processes with accuracy.
• Maintain high standards of customer service and patient experience.

Skills

Customer service

Policy knowledge

Emergency codes

Medical terminology

Education

Grade 12

Diploma / Bachelor in medical science or finance

Tools

MS Office

CRM software

Hospital information systems

Job description

Workplace Type

Mediclinic Airport Road Hospital | Abu Dhabi | United Arab Emirates

Closing Date

Number of positions: 1

Recruiter name

Rami Alsaman

Reference number

72865

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Required Education

• Essential: Completed secondary school education (Grade 12)
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Required Experience

• Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry
• Desired: Experience in a Contact Centre or Healthcare environment

Required Job Skills And Knowledge

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures