Ticketing & Support Desk Specialist

Nexus Group; Dubai; On-site; AED 335,000 - 469,000; Full time

Benefits offered by this job

Premium Medical Insurance

Bonuses

Corporate Benefits

Visa Sponsorship

Job summary

Nexus Solutions Dubai is seeking an Executive Assistant to the CEO to provide high-level support, manage priorities, coordinate executive operations, and drive initiatives. You will own intake, triage, routing, and closure of tickets while maintaining accurate records and ensuring SLA adherence.

The role requires 2 years in a support/ticketing environment, strong written communication, and excellent organization. Join a fast-growing regional team with visa sponsorship and medical benefits.

Qualifications

• 2 years experience in a support/service/help desk or ticket triage role.
• Hands-on experience with a ticketing system (Jira, Zoho or similar).
• Demonstrated ability to manage high inbound volume against SLA.
• Strong written communication skills.
• Highly organized process-driven approach to work.

Responsibilities

• Act as the single intake point for all inbound tickets and inquiries.
• Log every contact in the ticketing system with accurate data.
• Assess tickets against the defined categorization framework and urgency.
• Route tickets to correct teams with full context.
• Follow up and track closure until resolution and SLA adherence.
• Maintain structured records and document workflows without deviation.
• Prepare structured summaries for stakeholders and drive transparency.
• Support Account Management with operational follow-ups.

Skills

Ticket triage

Ticketing system

SLA management

Written communication

Organized workflow

Education

No degree required

Tools

Jira

Zoho

Job description

Nexus Solutions Dubai is seeking an Executive Assistant to the CEO to provide high-level support, manage priorities, coordinate executive operations, and drive initiatives. You will own intake, triage, routing, and closure of tickets while maintaining accurate records and ensuring SLA adherence.

The role requires 2 years in a support/ticketing environment, strong written communication, and excellent organization. Join a fast-growing regional team with visa sponsorship and medical benefits.