Territory Manager

DHL Express; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Join DHL Express UAE, the world’s most international company, and play a pivotal role in growing our field sales territory. You will drive the sales strategy, surpass targets, and strengthen DHL’s market leadership in the UAE.

The ideal candidate has 3–5 years of hard core sales experience, a solid understanding of the DHL network, and outstanding communication and presentation skills to build lasting customer relationships.

Qualifications

• 3–5 years experience in hard core sales.
• Good understanding of the DHL Network.
• Excellent verbal communication and interpersonal skills.
• Strong presentation and negotiation abilities.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Act as an ambassador for DHL to customers in a professional manner.
• Develop strong customer rapport with all clients.
• Follow up on inquiries and route to the correct DHL department.
• Manage a portfolio of prospects and existing customers.
• Share customer information with the selling team and update systems.
• Promote DHL branding through appearance and conduct.
• Establish customer agreements and apply pricing guidelines.
• Negotiate and renegotiate prices as volumes change.
• Identify new business opportunities and build a prospects pipeline.
• Grow DHL penetration in the assigned territory.
• Monitor customer performance and take corrective action when needed.

Skills

Hard core sales

Negotiation

Customer relationships

Communication skills

Presentations

Job description

Job Description:

Join DHL Express UAE - The World’s Most International Company

Would you like to be part of the most international company in the world? A company that has been connecting people and businesses across borders since 1969 and operates in more than 220 countries and territories?

At DHL Express UAE, we’re not just delivering packages—we’re delivering promises, possibilities, and progress. As a proud member of the DHL Group, we pioneer cross-border express shipping and play a vital role in connecting the UAE to the world.

Whether it's supporting global trade or making someone’s day with a personal delivery, every role at DHL Express makes a difference. If you're passionate about logistics, innovation, and being part of a purpose-driven team—then this is your sign.

Don’t just work. Belong. Grow. Thrive.

Join our incredible journey at DHL Express UAE.

Job Overview

Manage and develop the assigned Field sales territory in order to maintain and grow the DHL market leadership position. Achieve individual sales targets while meeting key customer needs.

Main Responsibilities

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognised and met
• Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
• Promote DHL brand image and values through own appearance and behaviour so that it reflects DHL high standards and develops customers’ relationship
• Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
• Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly
• Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
• Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximises growth of existing customers to achieve the individual sales (volume and profitability) targets
• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer

Experience

• 3-5 years experience in hard core sales
• Good understanding of the DHL Network
• Excellent verbal communication and interpersonal skills
• Good presentation skills
• Excellent organisational skills, including ability to prioritise workload
• Proven ability to work under pressure in a fast paced, time sensitive environment
• Demonstrated ability to use initiative/judgement to solve job related issues
• Strong problem solving capability
• Passion to provide excellent Customer Service
• Excellent Selling Skills in a complex sale environment
• Business/commercial acumen
• Negotiation Skills
• Experience in a segmented service industry
• Experience in the Air Express industry or freight forward industry
• Understanding of Supply Chain Management
• Strong ability to impact and influence
• Good networking skills