Tenant Experience & Relations Specialist

Dubai Holding; United Arab Emirates; On-site; AED 134,000 - 246,000; Full time

Job summary

Dubai Holding Asset Management, overseeing a diverse retail, residential and commercial portfolio in Dubai, seeks a Tenant Relations Executive to manage relations with tenants and coordinate operational needs. You will address inquiries, monitor leases and compliance, and collaborate with operations and finance to ensure efficient tenancy management.

The role emphasizes strong interpersonal skills, negotiation capabilities and timely issue resolution, with a focus on maintaining high standards

Qualifications

• Bachelor's degree preferred but not mandatory
• 2–4 years in retail, real estate management, mall operations, tenant relations, leasing or customer experience
• Middle East experience is a plus
• Strong interpersonal and relationship-building skills with tenants and stakeholders
• Excellent influencing, negotiation and problem-solving capabilities
• Ability to stay composed and solution-focused during difficult conversations

Responsibilities

• Develop and maintain strong relationships with retail tenants and coordinate their requirements
• Address tenant complaints, queries and operational challenges with timely follow-up
• Monitor tenant lease compliance, asset policies, HSE, fire and life-safety standards
• Conduct routine inspections to ensure stores are operational and compliant
• Coordinate with operations and technical teams to resolve maintenance and safety issues
• Conduct tenant orientation sessions and regular meetings on procedures and communication
• Prepare tenant correspondence, notices and concession requests
• Maintain accurate tenant records including leases, licences and permits
• Collect sales and footfall data and regulatory documentation
• Coordinate with Finance on billing, payments and disputes
• Support retailer-led marketing initiatives across tenancy areas
• Assist with retailer performance analysis and asset management reporting
• Maintain data entry and analysis using Yardi, POS and footfall tools

Skills

Tenant relations

Communication

Negotiation

Stakeholder management

Education

Bachelor's degree (preferred)

Tools

Yardi

POS system

Footfall reporting tools

Job description

Dubai Holding Asset Management, overseeing a diverse retail, residential and commercial portfolio in Dubai, seeks a Tenant Relations Executive to manage relations with tenants and coordinate operational needs. You will address inquiries, monitor leases and compliance, and collaborate with operations and finance to ensure efficient tenancy management.

The role emphasizes strong interpersonal skills, negotiation capabilities and timely issue resolution, with a focus on maintaining high standards