Tenant Experience Lead for Office Center

Elvira Executive Business Center; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Elvira Executive Business Center seeks a Customer Success Officer to deliver an exceptional tenant experience across the client lifecycle. You will be the main point of contact for tenants, visitors, and prospects, handling onboarding, occupancy, contracts, renewals, and daily center support.

You will maintain strong tenant relationships, oversee move-ins/outs, manage meeting room operations, and ensure service excellence and administrative accuracy in a premium business center environment.

Qualifications

• Bachelor's degree or equivalent experience in business/admin or hospitality
• Experience in servicing office centers or serviced offices is preferred
• Strong customer service and administrative skills required

Responsibilities

• Serve as the primary day-to-day contact for tenants
• Manage onboarding, occupancy records, and front desk operations
• Coordinate move-ins/move-outs and room bookings
• Maintain CRM records and occupancy data
• Assist in tenancy agreements and contract coordination
• Support renewals, inquiries, and client engagement

Skills

Client relationship management

Tenant retention and engagement

Customer service excellence

Conflict resolution

Professional communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Customer Service

Related disciplines

Tools

Microsoft Office Suite

Google Workspace

CRM systems

Document management systems

Property management software

Job description

Elvira Executive Business Center seeks a Customer Success Officer to deliver an exceptional tenant experience across the client lifecycle. You will be the main point of contact for tenants, visitors, and prospects, handling onboarding, occupancy, contracts, renewals, and daily center support.

You will maintain strong tenant relationships, oversee move-ins/outs, manage meeting room operations, and ensure service excellence and administrative accuracy in a premium business center environment.