Telesales Team Lead: Strategy, Coaching & Targeted Growth

Mashreq Corporate & Investment Banking Group; Dubai; On-site; AED 391,000 - 614,000; Full time

Job summary

Mashreq Corporate & Investment Banking Group in Dubai seeks a Telesales Team Lead to drive a team of agents toward aggressive sales targets. You will develop and implement telesales strategies, set challenging targets, and monitor performance to maximize productivity.

The role focuses on reducing unqualified leads, scheduling capacity, crafting compelling scripts, recruiting and training agents, and ensuring smooth operations while collaborating with Sales Approach Development Manager & CKBM to

Qualifications

• Experience leading telesales teams.
• Ability to set and achieve sales targets.
• Strong process improvement and coaching skills.

Responsibilities

• Manage the team of Telesales Agents to meet sales targets.
• Develop and implement telesales strategies and objectives.
• Monitor performance and ensure productivity and efficiency.
• Ensure delivery of sales leads targets.
• Keep unqualified leads below 3%.
• Plan capacity and scheduling to maintain conversion.
• Design scripts for effective product presentations.
• Recruit, train, certify and deploy Telesales Agents.
• Coach and monitor calls for performance improvement.

Skills

Team leadership

Telesales

Sales strategy

Performance evaluation

Coaching

Recruitment

Training

Project planning

Job description

Mashreq Corporate & Investment Banking Group in Dubai seeks a Telesales Team Lead to drive a team of agents toward aggressive sales targets. You will develop and implement telesales strategies, set challenging targets, and monitor performance to maximize productivity.

The role focuses on reducing unqualified leads, scheduling capacity, crafting compelling scripts, recruiting and training agents, and ensuring smooth operations while collaborating with Sales Approach Development Manager & CKBM to