Telesales Team Lead - Non-Life Bancassurance

Mashreqbank PSC; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Mashreq Bank Premises in the UAE seeks a Team Leader - Insurance Telesales (Non-Life) to supervise on-floor telesales operations and drive non-life insurance sales. You will oversee quality, compliance, and post-sale service while coordinating with the Aggregator and Mashreq stakeholders.

The role requires strong leadership, a track record in insurance telesales, and the ability to manage performance dashboards, coaching, and customer experience improvements in a fast-paced, target-driven

Qualifications

• Bachelor's degree in business, commerce, finance, or a related field.
• 6–8 years of experience in insurance telesales, bancassurance, or contact centre operations.
• 2–3 years of people management or team leadership experience.
• Strong understanding of Non-Life insurance products (Motor, Health, Home, Travel).

Responsibilities

• Lead, monitor, and manage day-to-day on-floor telesales team within Mashreq Bank premises.
• Drive achievement of sales targets across Non-Life insurance products (new business, renewals, cross-sell).
• Monitor call outcomes, productivity, and revenue; provide dashboards and MIS to stakeholders.
• Ensure compliance with UAE regulatory standards and Mashreq policies.
• Oversee training, coaching, and onboarding in coordination with partners and Mashreq.
• Manage customer service for endorsements, renewals, and service requests; handle escalations.
• Coordinate with Partner/Aggregator, insurance partners, and internal teams for smooth operations.

Skills

Leadership

Performance management

MIS reporting

Stakeholder communication

Education

Bachelor's Degree in Business, Commerce, Finance

Job description

Mashreq Bank Premises in the UAE seeks a Team Leader - Insurance Telesales (Non-Life) to supervise on-floor telesales operations and drive non-life insurance sales. You will oversee quality, compliance, and post-sale service while coordinating with the Aggregator and Mashreq stakeholders.

The role requires strong leadership, a track record in insurance telesales, and the ability to manage performance dashboards, coaching, and customer experience improvements in a fast-paced, target-driven