Sales Support - VAS

Dubizzle Group; Dubai; On-site; AED 65,000 - 95,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

Annual Air Ticket Allowance

Employee discounts across emirates

Rewards & Recognitions

Learning & Development opportunities

Job summary

Dubizzle Group is seeking a Sales Support - VAS to monitor KPI reports, coordinate invoices with B2B vendors, and handle telesales for our multi-product offerings in the UAE.

You will ensure timely follow-ups, manage customer inquiries in English and Arabic, and maintain records of Non-Dubizzle contacts while contributing to a fast-paced regional team.

Qualifications

• A minimum of secondary education.
• Automotive/banking/sales support experience in the UAE.
• Familiarity with the automotive industry.
• Past experience using CRM software.
• Detail oriented and data entry proficient.
• Excellent verbal communication in English and Arabic.
• Strong customer service attitude and work ethic.
• Ability to multitask and manage time effectively.

Responsibilities

• Monitor SOP and TAT for Finance and Insurance leads.
• Follow up and track payments from partner banks.
• Listen to customers’ questions and concerns and provide accurate answers/responses.
• Record details of Non-Dubizzle customer contacts and actions taken.
• Handle telesales for our VAS products & services.

Skills

Communication skills

Bilingual English/Arabic

Detail oriented

Customer service

Multitasking

Time management

Education

Secondary education

Tools

CRM software

Job description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Sales Support - VAS, you will be responsible for handling the VAS KPI reports and monitoring them on a daily basis. You will coordinate invoices with b2b vendors and handle telesales for our multi-products and services.

In this role, you will:

• Monitor SOP and TAT for Finance and Insurance leads;
• Follow up and track our payments from our partner banks;
• Listen to customers’ questions and concerns and provide accurate answers/responses;
• Record details of Non-Dubizzle customer contacts and actions taken;
• Handle telesales for our VAS products & services.

• A minimum of secondary education
• Automotive / banking / sales support experience in the UAE
• Familiarity with the automotive industry
• Past experience using CRM software
• Detail oriented
• Strong Automotive market knowledge
• Strong customer service attitude, work ethic, and a drive for success
• Excellent verbal communication skills in English and Arabic
• Must possess excellent data entry skills
• Maintain a positive work atmosphere with a culture of respect for others
• Self-discipline
• Professional demeanour and telephone etiquette
• Ability to multitask, prioritise, and manage time effectively
• Ambitious, positive and committed attitude

• A fast paced, high performing team.

• Multicultural environment with over 60 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development opportunities

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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