Sales Support - VAS.

dubizzle; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Competitive Tax-free Salary

Comprehensive Health Insurance

Annual Air Ticket Allowance

Employee discounts across emirates

Rewards & Recognitions

Learning & Development opportunities

Job summary

Bayut & dubizzle is seeking a Sales Support - VAS to manage KPI reports, monitor them daily, and coordinate invoices with b2b vendors. You will also handle telesales for our multi-products and services while delivering accurate responses to customer inquiries.

In this role, you will track SOP/TAT for Finance and Insurance leads, ensure timely payments from partner banks, record customer interactions, and maintain data accuracy with a strong focus on service quality and results in a fast-paced

Qualifications

• Minimum of secondary education required.
• Experience in automotive / banking / sales support in UAE is preferred.
• Strong customer service attitude and work ethic are essential.
• Excellent English and Arabic verbal communication.
• Detail oriented with data entry accuracy.

Responsibilities

• Monitor SOP and TAT for Finance and Insurance leads.
• Follow up and track payments from partner banks.
• Listen to customer questions and provide accurate answers.
• Record details of Non-Dubizzle customer contacts and actions.
• Handle telesales for VAS products and services.

Skills

CRM software

Verbal English & Arabic

Detail oriented

Customer service mindset

Self-discipline

Multitasking/Time management

Education

Secondary education

Tools

CRM software

Job description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Sales Support - VAS, you will be responsible for handling the VAS KPI reports and monitoring them on a daily basis. You will coordinate invoices with b2b vendors and handle telesales for our multi-products and services.

In this role, you will:

• Monitor SOP and TAT for Finance and Insurance leads;
• Follow up and track our payments from our partner banks;
• Listen to customers' questions and concerns and provide accurate answers/responses;
• Record details of Non-Dubizzle customer contacts and actions taken;
• Handle telesales for our VAS products & services

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Sales Support - VAS, you will be responsible for handling the VAS KPI reports and monitoring them on a daily basis. You will coordinate invoices with b2b vendors and handle telesales for our multi-products and services.

In this role, you will:

• Monitor SOP and TAT for Finance and Insurance leads;
• Follow up and track our payments from our partner banks;
• Listen to customers' questions and concerns and provide accurate answers/responses;
• Record details of Non-Dubizzle customer contacts and actions taken;
• Handle telesales for our VAS products & services

Requirements

• A minimum of secondary education
• Automotive / banking / sales support experience in the UAE
• Familiarity with the automotive industry
• Past experience using CRM software
• Detail oriented
• Strong Automotive market knowledge
• Strong customer service attitude, work ethic, and a drive for success
• Excellent verbal communication skills in English and Arabic
• Must possess excellent data entry skills
• Maintain a positive work atmosphere with a culture of respect for others
• Self-discipline
• Professional demeanour and telephone etiquette
• Ability to multitask, prioritise, and manage time effectively
• Ambitious, positive and committed attitude

Benefits

• A fast paced, high performing team

• Multicultural environment with over 60 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development opportunities

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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