Bell/Valet Attendant

SmartRecruiters, Inc.; Dubai; On-site; AED 19,000 - 23,000; Full time

Benefits offered by this job

Accommodation provided

Competitive salary

Job summary

Radisson Hotel Group in Dubai is seeking a friendly and professional Bell Desk Attendant to greet guests, assist with luggage, valet parking, and escort guests to rooms.

You will coordinate with Front Office and Concierge, maintain lobby cleanliness, help with transportation info, and ensure safety and courtesy while delivering exceptional guest experiences. A UAE driving license is mandatory and accommodation may be provided.

Qualifications

• Hospitality/guest service experience preferred.
• Valid UAE driver’s license and ability to drive manual and automatic.
• Good English communication; additional languages are a plus.
• Physically fit to lift and move heavy luggage.

Responsibilities

• Greet guests upon arrival and assist with luggage handling and storage.
• Provide prompt valet parking services, ensuring vehicle safety and accurate documentation.
• Escort guests to rooms, explain hotel amenities, and answer basic inquiries.
• Maintain cleanliness and order in lobby and bell desk areas.
• Assist guests with transportation arrangements and local information.
• Handle guest requests and complaints courteously and efficiently.
• Ensure timely retrieval of guest vehicles upon departure.
• Maintain a professional and friendly demeanour at all times.
• Coordinate with Front Office and Concierge teams for seamless service.
• Adhere to hotel safety, security, and grooming standards.
• Maintain accurate records of luggage tags and valet tickets.

Skills

Customer service

English communication

Physical stamina

Driving

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Greet guests upon arrival and assist with luggage handling and storage.
Welcome guests with a warm, courteous attitude while promptly offering help with unloading and safely storing their luggage.

Provide prompt valet parking services, ensuring vehicle safety and accurate documentation.
Responsibly drive, park, and retrieve guest vehicles, maintaining proper records and ensuring their security throughout the stay.

Escort guests to rooms, explain hotel amenities, and answer basic inquiries.
Accompany guests to their rooms, assist with luggage placement, and offer a brief orientation on hotel services and in-room features.

Maintain cleanliness and order in lobby and bell desk areas.
Keep public guest areas tidy and organized, ensuring a clean and welcoming environment at all times.

Assist guests with transportation arrangements and local information.
Help guests with booking taxis, shuttles, or private cars, and provide information about local attractions, directions, or recommendations.

Handle guest requests and complaints courteously and efficiently.
Respond promptly and professionally to guest needs or concerns, ensuring quick resolution or proper escalation to relevant departments.

Ensure timely retrieval of guest vehicles upon departure.
Retrieve and deliver vehicles quickly and carefully when guests are checking out or departing the premises.

Maintain a professional and friendly demeanour at all times.
Represent the hotel with a polished appearance and positive attitude, offering a high level of customer service to all guests.

Coordinate with Front Office and Concierge teams for seamless service.
Communicate effectively with reception and concierge teams to ensure smooth guest check-in, luggage delivery, and other service requests.

Adhere to hotel safety, security, and grooming standards.
Follow all established procedures and protocols related to guest safety, personal hygiene, and professional dress code.

Maintain accurate records of luggage tags and valet tickets.
Keep track of luggage and vehicle tags to avoid errors or losses, ensuring accountability and smooth guest service.

Driving license is mandatory

Salary Band

Competitive Salary provided - AED 1,900
Average Service Charge - AED 700
Accommodation provided at Al Khail Gate

Qualifications

Previous experience in a similar role in hospitality is preferred.

Valid UAE driver’s license and ability to drive both manual and automatic vehicles.

Good communication skills in English; additional languages are a plus.

Physically fit and able to lift and move heavy luggage.

Professional appearance and customer-focused attitude.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.