Telephone Operator - Arabic Speaker

Flip retail; Abu Dhabi; On-site; AED 36,000 - 54,000; Full time

Benefits offered by this job

Accommodation provided

Transportation provided

Annual paid leave

Medical

Flight tickets

Work visa

Job summary

Majlis Grand Mercure Abu Dhabi resort seeks a professional concierge to assist in-house guests with wake-up calls, requests, and in-room dining inquiries. You will dispatch requests to the Guest Service Agents and maintain high decorum in person and over the phone in line with hotel standards.

Responsibilities include directing calls to the right departments and upselling hotel amenities to enhance guest satisfaction. Fluency in English is essential; Arabic is preferred.

Qualifications

• Excellent level of English required.
• Arabic language skills preferred.

Responsibilities

• Offer wakeup telephone call solution for in-house guests and assist any in-room needs.
• Have a complete understanding of the in-room dining menu and related guest requests.
• Take guest requests and dispatch them with the Guest Service Agents.
• Provide concierge service and resolve issues for unhappy guests with professional decorum.
• Direct external calls to the correct department and upsell hotel amenities.

Skills

Excellent English

Arabic (preferred)

Job description

While in Abu Dhabi for company or satisfaction, take pleasure in the 5 star stature as well as comfort of a home at Majlis Grand Mercure Abu Dhabi resort. From studios to executive suites, all 198 spaces supply totally furnished kitchens, totally free WIFI, and also LCD hd TVs. Our 24-hour concierge takes care of your every demand as well as space service is offered all the time. Treat yourself to Mediterranean as well as Arabic delicacies at our rooftop restaurant, or an authentic French café experience at La Maison du Goût.
Majlis Grand Mercure Abu Dhabi lies in the heart of an amazing and also multicultural city. Take a directed excursion of the spectacular Sheikh Zayed Grand Mosque, among the world's biggest, or discover the sand dunes of the old desert in a 4x4 or atop a See the breathtaking Emirates Palace along the Corniche, where the Abu Dhabi Movie Festival and also classical performances bring in internationally well-known musicians. For beach enthusiasts, our white sands and also clear waters are the supreme luxury.

Job Descriptions

About the Duty:

• Offer wakeup telephone call solution for in home guests.Provide and also assist any type of
• inner calls.Have a complete understanding of the in space
• eating menu.Take any kind of guest requests and dispatch them with the Guest
• Solution Agents.Provide the concierge feature on a variety of occasions.Resolve any type of issues for unhappy guests.Continually show expert decorum in person/over the telephone according to
• the hotel standards.Direct any external phone call to the correct department.Upsell the hotels assets making certain that the visitors are conscious of the places of our electrical outlets. Needs: Excellent degree of English Preferably an Arabic
• audio speaker Abilities Needed Telephone Abilities Opera Payment & amp Perks Fundamental Salary: To be gone over during meeting Accommodation: Provided Transportation: Offered Annual Paid Leave:
  
  • Given Work Visa: Given Flight Tickets: Given Medical