Telecom BSS/OSS Transformation Director

Oracle; Dubai; On-site; AED 400,000 - 800,000; Full time

Benefits offered by this job

A competitive salary with exciting be​

Learning and development opportunities

Employee Assistance Program

Employee resource groups

Inclusive culture

Job summary

Oracle Communications in Dubai seeks a seasoned leader to drive mission-critical transformation programs for telecom clients, with extensive BSS/OSS experience and a strong track record in the Middle East. You will lead cross-functional teams, manage complex stakeholder networks, and ensure program success across delivery, sales support, and client relationships.

The role requires 15–20 years in communications consulting, 5+ years in leadership roles, and exceptional English communication.

Qualifications

• 15–20 years of experience in Communications Consulting with at least 5+ years in leadership-facing roles
• At least 10 years of experience in the Middle East region
• Experience leading BSS/OSS transformation programs or consulting engagements preferred
• Strong English communication and presentation skills

Responsibilities

• Provide leadership for Delivery engagements with an overall objective of driving customer happiness and Program success
• Participate in strategic and tactical planning for CS4I in the account
• Builds on-going customer relationships
• Onsite stake holder management CIO IT/Transformation Director Operations Head and Business Heads (CCO CBO)
• Manage multiple stakeholders on projects - manage expectations alignment and communications with customers and stakeholders through cadenced meetings reports statuses reviews etc
• Point of escalation as per below layered escalation path: Project Manager→Program Director/Delivery lead→Consulting Account Director→Regional V
• Work collaboratively with Program Director & Solution Owner for the Delivery Track:
• Support Oracle delivery team in resolution of client dependencies/risks & getting crucial stake holder alignment/support
• Be the customer advocate with the program team to address customer concerns & identify workable solutions
• Timely & proactively report to Regional Head any key concerns that cannot be resolved with program team or with client
• Foster a positive team environment that promotes professionalism trust and accountability
• Setup alignment calls/mechanisms between various Oracle teams involved in the account
• Support Business development on Comms network/ apps opportunities
• Work cohesively with Oracle Consulting Sales Director to support the ongoing sales opportunities or help develop the sales pipeline in the account/country
• Periodically follow up on Milestone sign-offs invoicing & collections
• Work towards developing relationships with customer Finance procurement & Vendor Management teams
• Provide regular updates and insights on the account
• You are required to follow Oracles code of conduct

Skills

Leadership

Program management

Stakeholder management

Executive communication

BSS/OSS transformation

Cross-cultural collaboration

Sales & delivery

Negotiation

Job description

Oracle Communications in Dubai seeks a seasoned leader to drive mission-critical transformation programs for telecom clients, with extensive BSS/OSS experience and a strong track record in the Middle East. You will lead cross-functional teams, manage complex stakeholder networks, and ensure program success across delivery, sales support, and client relationships.

The role requires 15–20 years in communications consulting, 5+ years in leadership roles, and exceptional English communication.