Senior Telecom BSS Transformation Leader

Netcracker; Dubai; On-site; AED 600,000 - 900,000; Full time

Job summary

Netcracker, part of NEC Corporation, is seeking a seasoned Program Director to lead large-scale BSS transformation programs for a telecom client. This role drives end-to-end delivery of complex multi-year initiatives across CRM, Billing, Charging, Order Management and Product Catalog.

This position requires deep telecom domain expertise, proven program leadership, governance, and multi-vendor global delivery capabilities to engage with senior client stakeholders and steer transformation roadmaps.

Qualifications

• 15 years of telecom/IT services experience.
• At least 5 years in program director roles.
• Proven in large-scale BSS transformation programs.
• Experience with tier-1 telecom operators.
• Strong knowledge of Agile, DevOps and hybrid delivery models.
• Experience managing large budgets and global teams.
• Ability to travel.

Responsibilities

• Own and lead end-to-end BSS transformation programs (CRM, Billing, Charging, Order Management, Product Catalog).
• Establish and drive program governance, PMO structures and reporting frameworks.
• Manage multi-vendor, multi-geography delivery teams.
• Act as the primary executive interface with client stakeholders (CIO, CTO, Business Heads).
• Build and maintain trusted advisor relationships with senior client leadership.
• Drive strategic discussions, roadmap planning and transformation vision.
• Support contract negotiations, change requests and commercial governance.

Skills

Program leadership

BSS transformation

Telecom domain

Stakeholder management

Budget management

Global teams

Agile

DevOps

Travel

Education

Bachelor's degree in Engineering/IT

Job description

Netcracker, part of NEC Corporation, is seeking a seasoned Program Director to lead large-scale BSS transformation programs for a telecom client. This role drives end-to-end delivery of complex multi-year initiatives across CRM, Billing, Charging, Order Management and Product Catalog.

This position requires deep telecom domain expertise, proven program leadership, governance, and multi-vendor global delivery capabilities to engage with senior client stakeholders and steer transformation roadmaps.