Business Process Engineering Lead (Telecom) - Damascus Based

Norconsult Telematics Limited; Dubai; On-site; AED 280,000 - 460,000; Full time

Job summary

Norconsult Telematics Limited in Dubai is seeking a Business Excellence Lead to drive end-to-end process management, optimise operations, and introduce automation.

You will set standards, mentor a BPM engineer, and partner with IT to deliver cross-functional redesigns leveraging BPMN, RPA, and digital workflows.

The role emphasises governance, KPI tracking, and continuous improvement across telecom or related infrastructure contexts.

Qualifications

• Bachelor’s degree in engineering, business administration, or information systems.
• 8–10 years in business process engineering or BPM, with 3–4 years in a lead role.
• Fluent in Arabic writing, reading, and speaking.
• Authoritative hands-on experience across full BPM lifecycle: AS-IS, TO-BE, modelling, validation, implementation, integration.
• Hands-on with at least one BPMN 2.0/BPMS tool (Bizagi, ARIS, Pega, Appian, Camunda).
• Experience with RPA and intelligent automation concepts.

Responsibilities

• Lead discovery sessions with senior stakeholders to understand operations and objectives.
• Review and approve AS-IS process docs for accuracy, completeness, and standards.
• Define TO-BE architecture with BPMN and continuous improvement focus.
• Establish BPMN standards and quality benchmarks for the team.
• Lead process design in BPMN tools across cross‑functional architectures.
• Own gap analysis outputs aligned with business goals.
• Identify and lead automation/RPA opportunities and digitisation value.
• Drive digitisation of manual processes and digital workflows.
• Oversee implementation, go-live, and post‑implementation review.
• Define integration requirements with enterprise systems with IT collaboration.
• Establish governance, ownership, and RACI models.
• Develop and monitor KPIs, SLAs, and OLAs at program level.
• Build reusable library of process assets, templates, standards.
• Guide and review work of the Business Process Engineer.

Skills

BPMN 2.0

BPMS tooling

RPA & automation

Process redesign

Digital transformation

Mentoring

Education

Bachelor’s degree in engineering, business administration, or information systems

Tools

Bizagi

ARIS

Pegasystems

Appian

Camunda

Job description

The Business Excellence Lead is responsible for the organisation's end-to-end business process management practice, with a primary focus on optimising and re-engineering processes to identify inefficiencies and introduce automation and digitisation.

The role sets process discovery standards, leads delivery across digital transformation initiatives, and applies hands‑on expertise in process design, BPM modelling, and implementation.

It also carries leadership responsibility for mentoring and reviewing the work of the Business Process Engineer reporting into this position

Job Description & Responsibilities:

• Lead discovery sessions with senior stakeholders and department heads to understand current operations, pain points, and strategic objectives.
• Review and approve AS-IS process documentation, ensuring accuracy, completeness, and adherence to modelling standards.
• Define TO-BE process architecture at the enterprise level using business process re-engineering, Lean, and continuous improvement methodologies, with a clear focus on eliminating waste and simplifying workflows.
• Establish process modelling standards, BPMN 2.0 guidelines, and quality benchmarks for the team.
• Lead process design and redesign in BPMN modelling tools, handling complex, cross‑functional, and multi‑system architectures.
• Own gap analysis outputs, ensuring findings are actionable and aligned with business goals.
• Identify, assess, and lead automation, RPA, and intelligent process orchestration opportunities, building the case for where digitization delivers the most value.
• Drive the digitisation of manual and paper‑based processes, working with stakeholders to define digital workflows and reduce reliance on manual intervention.
• Oversee implementation, managing go‑live coordination, stakeholder alignment, and post‑implementation review.
• Define integration requirements between process designs and enterprise systems in close collaboration with IT teams.
• Establish governance frameworks, process ownership structures, and RACI models across the organization.
• Develop and monitor KPIs, SLAs, and OLAs at program level and track benefits realization.
• Build and maintain a reusable library of process assets, templates, and standards to drive consistency and speed across the organization.
• Guide, mentor, and review the work of the Business Process Engineer.

Qualifications & Experience:

• Bachelor’s degree in engineering, Business Administration, or Information Systems.
• Minimum 8-10 years in business process engineering or BPM, with at least 3-4 years in a lead or senior capacity.
• Fluent in Arabic writing, reading, and speaking is a must.
• Authoritative hands‑on experience across the full BPM lifecycle, i.e., AS IS discovery, TO-BE, Process modelling, validation, Implementation, and integration.
• Hands‑on experience with at leaswith at least 1 professional tool in BPMN 2.0 and BPMS platforms such as Bizagi, ARIS, Pegasystems, Appian, or Camunda.
• Experience with RPA, workflow automation, and intelligent automation concepts.
• Understand Value stream excellence.
• Preferably CBPP or CBPL certification. BPMN 2.0 - OCEB 2 or equivalent.
• Understanding telecom, fibre network, or fixed network environments is a distinct advantage.