Telecaller

Innovation IT Solutions; Dubai; On-site; AED 17,000 - 67,000; Full time

Benefits offered by this job

Visa support

Food provided

Accommodation provided

Performance incentives

Job summary

Innovation IT Solutions in Dubai, United Arab Emirates, is hiring a Telecaller - Customer Outreach for full-time engagement. The role focuses on outbound calling, introducing IT services, and driving customer outreach with consistent follow-ups and accurate call records.

Candidates should have 6 months of telesales/telecalling experience, strong English communication, and a professional attitude. Visa support, food, and accommodation are provided, with performance incentives as part of the

Qualifications

• Minimum 6 months of telesales or telecalling experience.
• Any degree acceptable; basic English communication required.

Responsibilities

• Make outbound calls to prospective customers using assigned contact information.
• Introduce company services in a clear and professional manner.
• Explain relevant service information based on approved communication guidelines.
• Identify customer interest and record appropriate responses.
• Follow up with interested prospects according to assigned schedules.
• Maintain accurate records of calls, responses, and follow‑up requirements.
• Update customer information when required.
• Communicate basic service details in understandable English.
• Respond professionally to routine customer questions.
• Escalate inquiries requiring additional support to the appropriate team.
• Work toward assigned daily and monthly calling objectives.
• Maintain appropriate call quality while handling a high volume of customer contacts.
• Avoid misleading claims or unapproved commitments during customer conversations.
• Protect customer information and maintain confidentiality.
• Coordinate with supervisors regarding qualified leads and follow‑up priorities.
• Maintain regular attendance and punctuality for assigned working schedules.
• Participate in product, service, and communication training when provided.
• Apply feedback from supervisors to improve call quality and customer engagement.
• Maintain a respectful and professional approach during every customer interaction.

Skills

Telecalling

Telemarketing

Telesales

Outbound calling

Customer outreach

Lead generation

Prospect follow‑up

Telephone communication

Customer engagement

Call handling

Customer service

Lead qualification

Call record management

Basic English communication

Sales communication

Customer information handling

Follow‑up scheduling

Target‑based calling

Communication skills

Job description

Telecaller - Customer Outreach Job Snapshot

Role

Telecaller - Customer Outreach

Location

Dubai, United Arab Emirates

Industry

IT and Services

Function

Telemarketing

Experience

Minimum 6 months of telesales or telecalling experience

Job Type

Full-time

Position Overview

Telecaller - Customer Outreach in Dubai, United Arab Emirates is a full-time IT & Services opportunity for candidates with previous telesales or telecalling experience. Innovation IT Solutions is hiring Telecallers to handle outbound customer communication, introduce services clearly, follow up with prospects, maintain accurate call records, and support customer acquisition activities. The position is suitable for candidates who can communicate confidently, work toward assigned calling targets, and maintain a professional approach with prospective customers.

Job Details & Compensation

• Country: United Arab Emirates
• City: Dubai
• Industry: IT and Services
• Function: Telemarketing
• Salary: 1500-6000
• Gender: Male
• Candidate Nationality: India
• Job Type: Full-time

Role Context

The Telecaller will support day‑to‑day customer outreach by contacting prospective customers, explaining relevant services, identifying interest, and ensuring appropriate follow‑up. The role requires consistent telephone communication and accurate handling of customer information throughout the calling process. The position contributes directly to lead generation and customer engagement. Candidates should be comfortable speaking with different customers, managing repeated outbound calls, and maintaining a positive and professional tone throughout each interaction.

Key Responsibilities

• Make outbound calls to prospective customers using assigned contact information.
• Introduce company services in a clear and professional manner.
• Explain relevant service information based on approved communication guidelines.
• Identify customer interest and record appropriate responses.
• Follow up with interested prospects according to assigned schedules.
• Maintain accurate records of calls, responses, and follow‑up requirements.
• Update customer information when required.
• Communicate basic service details in understandable English.
• Respond professionally to routine customer questions.
• Escalate inquiries requiring additional support to the appropriate team.
• Work toward assigned daily and monthly calling objectives.
• Maintain appropriate call quality while handling a high volume of customer contacts.
• Avoid misleading claims or unapproved commitments during customer conversations.
• Protect customer information and maintain confidentiality.
• Coordinate with supervisors regarding qualified leads and follow‑up priorities.
• Maintain regular attendance and punctuality for assigned working schedules.
• Participate in product, service, and communication training when provided.
• Apply feedback from supervisors to improve call quality and customer engagement.
• Maintain a respectful and professional approach during every customer interaction.

Ideal Profile

Applicants should have at least 6 months of previous telesales, telecalling, customer outreach, or related telephone‑based experience. Applicants with approximately 1‑2 years of relevant experience may be particularly suitable for the position. Any degree is acceptable. Basic English communication ability is required, together with clear telephone communication and the confidence to speak with prospective customers. The employer has specified male candidates between 22 and 34 years of age. Candidates should be willing to learn, follow calling procedures, and work consistently toward assigned objectives. Immediate availability to join may be preferred.

Skills Set

• Telecalling
• Telemarketing
• Telesales
• Outbound calling
• Customer outreach
• Lead generation
• Prospect follow‑up
• Telephone communication
• Customer engagement
• Call handling
• Customer service
• Lead qualification
• Call record management
• Basic English communication
• Sales communication
• Customer information handling
• Follow‑up scheduling
• Target‑based calling
• Communication skills

Why Join Us

This position offers an entry‑level to early‑career opportunity to build practical experience in customer communication, telesales, and lead generation within the IT and Services sector in Dubai. The employer has stated that visa support, food, and accommodation are provided, while the salary structure includes incentives linked to performance. Candidates who develop strong telephone communication, customer handling, and sales follow‑up skills can use this experience to progress toward broader telesales, customer service, business development, or sales support roles.

About the Company

Innovation IT Solutions is recruiting for customer outreach and telecalling activities in Dubai, United Arab Emirates. The position focuses on telephone‑based communication, prospect engagement, follow‑up, and support for the company 's customer acquisition activities.