Tele Sales Executive

AL Dar Maison Home Health Care LLC; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Aldar Home Health Care is seeking a proactive telesales professional in Dubai to contact prospective clients, introduce home health care services, and generate new business through outbound calls.

You will respond promptly to inquiries, explain packages and pricing, coordinate assessments with clinical teams, maintain CRM records, and work to achieve monthly sales targets while ensuring patient confidentiality.

Qualifications

• Bachelor's or Diploma in Business Administration, Marketing, Healthcare Management, or related field.
• Minimum 2 years of telesales, customer service, or healthcare sales experience.
• Experience in healthcare, home healthcare, medical services, or insurance sales is preferred.

Responsibilities

• Contact prospective clients by telephone to introduce Aldar Home Health Care services.
• Generate new business opportunities through outbound calling and lead follow-up.
• Respond promptly to inquiries received through phone, email, social media and website channels.
• Explain healthcare services packages and pricing to potential clients.
• Assess customer needs and recommend appropriate home healthcare solutions.
• Schedule home care assessments and coordinate appointments with clinical teams.
• Maintain accurate customer records in the CRM system.
• Follow up with prospects to convert inquiries into active patients.
• Build and maintain strong relationships with clients and referral sources.
• Achieve monthly sales targets and performance objectives.
• Prepare daily, weekly and monthly sales activity reports.
• Ensure compliance with company policies, healthcare regulations and patient confidentiality requirements.

Skills

Telesales

Customer service

Healthcare sales

Negotiation

Relationship building

Education

Bachelor's or Diploma in Business Administration/Marketing/Healthcare Management

Tools

CRM systems

MS Office

Job description

Contact prospective clients by telephone to introduce Aldar Home Health Care services Generate new business opportunities through outbound calling and lead follow-up Respond promptly to inquiries received through phone email social media and website channels Explain healthcare services packages and pricing to potential clients Assess customer needs and recommend appropriate home healthcare solutions Schedule home care assessments and coordinate appointments with clinical teams Maintain accurate customer records in the CRM system Follow up with prospects to convert inquiries into active patients Build and maintain strong relationships with clients and referral sources Achieve monthly sales targets and performance objectives Prepare daily weekly and monthly sales activity reports Ensure compliance with company policies healthcare regulations and patient confidentiality requirements Support marketing campaigns and promotional activities as required

Qualifications & Requirements

• Bachelor's Degree or Diploma in Business Administration, Marketing, Healthcare Management, or a related field.
• Minimum 2 years of telesales, customer service, or healthcare sales experience.
• Experience in healthcare, home healthcare, medical services, or insurance sales is preferred.
• Excellent communication and negotiation skills.
• Strong interpersonal and customer relationship management skills.
• Ability to work under pressure and achieve targets.
• Proficiency in Microsoft Office applications and CRM systems.
• Fluency in English is required; Arabic is an advantage.
• Knowledge of UAE healthcare market is preferred.

Key Competencies

• Sales and persuasion skills
• Customer service excellence
• Effective communication
• Relationship building
• Problem-solving ability
• Time management
• Teamwork and collaboration
• Result-oriented mindset
• Professional telephone etiquette

Key Performance Indicators (KPIs)

• Number of outbound calls completed daily
• Number of qualified leads generated
• Conversion rate from inquiry to patient admission
• Monthly sales revenue achieved
• Customer satisfaction levels
• Follow-up completion rate
• Appointment booking targets