Arabic Customer Service & Sales Agent

Elegant Hoopoe; Dubai; On-site; AED 100,440 - 167,400; Full time

Job summary

Elegant Hoopoe is seeking a professional and customer‑focused Customer Service Sales Agent to join our team in the United Arab Emirates. The ideal candidate will have excellent communication skills, strong English proficiency, and experience in customer service and sales, with healthcare clinic exposure preferred.

Responsibilities include handling inquiries, supporting leads, promoting clinic services, and converting inquiries into appointments and sales opportunities while maintaining high

Qualifications

• Bachelor's degree is required.
• 1–2 years of experience in customer service.
• Sales experience is highly preferred.
• Healthcare/medical clinic experience is preferred.
• Excellent command of English (spoken and written).
• Strong communication and interpersonal skills.
• Ability to handle inquiries and resolve issues professionally.
• Comfortable working with targets and sales opportunities.
• Proficient in using computers and customer service systems.
• Must have a UAE residence visa (own visa/sponsored visa).

Responsibilities

• Respond to customer inquiries professionally and promptly.
• Provide accurate information and support to customers.
• Follow up with leads and contribute to sales activities.
• Promote clinic services and assist in converting inquiries into appointments and sales opportunities.
• Maintain high customer satisfaction levels.
• Handle customer complaints and provide appropriate solutions.
• Work closely with other departments to ensure smooth operations.
• Maintain accurate customer records and follow‑up activities.

Skills

English fluency

Customer service

Interpersonal skills

Communication

Target orientation

Education

Bachelor's degree

Tools

CRM software

Job description

Job Summary

We are looking for a professional and customer‑focused Customer Service Sales Agent to join our team. The ideal candidate should have excellent communication skills, strong English proficiency, and previous experience in customer service and sales. Candidates with healthcare industry experience will be preferred.

Work Schedule

Flexibility is required. Days off are not fixed and may vary based on operational needs. Willingness to work both day and night shifts and to operate in a hybrid environment, including office‑based and remote shifts.

Responsibilities

• Respond to customer inquiries professionally and promptly.
• Provide accurate information and support to customers.
• Follow up with leads and contribute to sales activities.
• Promote clinic services and assist in converting inquiries into appointments and sales opportunities.
• Maintain high customer satisfaction levels.
• Handle customer complaints and provide appropriate solutions.
• Work closely with other departments to ensure smooth operations.
• Maintain accurate customer records and follow‑up activities.

Requirements

• Bachelor’s degree.
• Minimum 1–2 years of experience in Customer Service.
• Previous sales experience is highly preferred.
• Healthcare/medical clinic experience is preferred.
• Excellent command of English (spoken and written).
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and resolve issues professionally.
• Comfortable working with targets and sales opportunities.
• Strong organizational and multitasking skills.
• Proficient in using computers and customer service systems.
• Must have a valid UAE residence visa (own visa/sponsored visa).