Techno Functional Consultant - EAM

ImageGrafix Engineering Services (IGES); Dubai; On-site; AED 120,000 - 170,000; Full time

Job summary

ImageGrafix Engineering Services (IGES) seeks a seasoned engineer to lead incident management and functional support for OCTAVE ATTUNE EAM implementations. You will coordinate with Hexagon OEM, manage access and roles, train users, and monitor asset lifecycle and maintenance workflows.

The role requires 4–8 years in consulting or technical support, strong EAM expertise, and experience bridging business needs with system configurations.

Qualifications

• Must be a qualified Engineer.
• Experience in consulting or technical support environments.

Responsibilities

• Provide direct support for end-user queries and issues within the EAM application and servers, including P1 incidents within office hours and SLAs.
• Administer user groups, accounts, roles and permissions; conduct user training to enhance platform adoption.
• Manage EAM roles across facilities and infrastructure, asset registry, preventive maintenance, condition monitoring and work orders.
• Asset tracking, uptime monitoring, and maintenance scheduling under Security & Fleet responsibilities.
• SLA monitoring and performance tracking of outsourced providers under Contractor Management.
• Troubleshooting and coordinating with Hexagon OEM for product-level bugs; assist users with data verification and upload activities.
• Manage risks, issues, and change management processes; generate quarterly incident reports for management visibility.

Education

Engineering degree

Tools

HxGN EAM

OCTAVE ATTUNE

GIS

BIM

Job description

Role amp responsibilities

Incident Management

Provide direct support for end-user queries and issues within the EAM application and servers This includes immediate onsite attendance for Priority 1 P1 critical service interruptions within office hours and managing resolution within defined SLAs

User Management

Administer user groups accounts roles and permissions Conduct user training sessions as needed to enhance platform adoption

Functional Support

Manage EAM roles across various functions including Facilities amp Infrastructure Asset registry preventive maintenance condition monitoring and work order management

Security amp Fleet

Asset tracking uptime monitoring and maintenance scheduling

Contractor Management

SLA monitoring and performance tracking of outsourced providers

Techno-Functional Coordination

Troubleshooting and finding solutions for reported issues coordinating with Hexagon OEM for product-level bugs and assisting users with data verification and upload activities

Project Management

Manage risks issues and change management processes in compliance with CPC requirements Generate quarterly incident reports for management visibility

Education: Must be a qualified Engineer. Certification: Must be an OCTAVE-certified EAM Consultant. Technical Knowledge: Deep understanding of OCTAVE ATTUNE EAM [HxGN EAM] modules, including asset performance, work management, materials, procurement, and budget management. Familiarity with cloud-native foundations, GIS, or BIM capabilities is preferred.

Overall Experience: Between 4 to 8 years of professional experience in consulting or technical support environments. EAM Experience: Proven expertise in OCTAVE ATTUNE EAM (formerly HxGN EAM) implementation or managed services support. Experience in Asset Lifecycle Management, covering planning, acquisition, installation, operations, maintenance, and disposal. Experience working within a structured Priority-based support framework (P1/Normal support cycles) and adhering to strict response and resolution timelines. Experience in a techno-functional role, bridging the gap between business requirements (functional) and system configurations/server environments (technical).