EAM Techno-Functional Consultant

ImageGrafix Engineering Services (IGES); Dubai; On-site; AED 120,000 - 170,000; Full time

Job summary

ImageGrafix Engineering Services (IGES) seeks a seasoned engineer to lead incident management and functional support for OCTAVE ATTUNE EAM implementations. You will coordinate with Hexagon OEM, manage access and roles, train users, and monitor asset lifecycle and maintenance workflows.

The role requires 4–8 years in consulting or technical support, strong EAM expertise, and experience bridging business needs with system configurations.

Qualifications

• Must be a qualified Engineer.
• Experience in consulting or technical support environments.

Responsibilities

• Provide direct support for end-user queries and issues within the EAM application and servers, including P1 incidents within office hours and SLAs.
• Administer user groups, accounts, roles and permissions; conduct user training to enhance platform adoption.
• Manage EAM roles across facilities and infrastructure, asset registry, preventive maintenance, condition monitoring and work orders.
• Asset tracking, uptime monitoring, and maintenance scheduling under Security & Fleet responsibilities.
• SLA monitoring and performance tracking of outsourced providers under Contractor Management.
• Troubleshooting and coordinating with Hexagon OEM for product-level bugs; assist users with data verification and upload activities.
• Manage risks, issues, and change management processes; generate quarterly incident reports for management visibility.

Education

Engineering degree

Tools

HxGN EAM

OCTAVE ATTUNE

GIS

BIM

Job description

ImageGrafix Engineering Services (IGES) seeks a seasoned engineer to lead incident management and functional support for OCTAVE ATTUNE EAM implementations. You will coordinate with Hexagon OEM, manage access and roles, train users, and monitor asset lifecycle and maintenance workflows.

The role requires 4–8 years in consulting or technical support, strong EAM expertise, and experience bridging business needs with system configurations.