Technical Writer

Dicetek LLC; Abu Dhabi; Presencial; AED 240.000 - 360.000; Jornada completa

Descripción de la vacante

Dicetek LLC in Abu Dhabi is seeking a skilled Policy & Documentation Specialist to develop, maintain and govern technology policies, SOPs and related artefacts. This role requires translating regulatory requirements into clear, controlled documents and coordinating change-control across the document lifecycle.

You will collaborate with IT GRC, Risk, Compliance, Audit and business units to capture requirements and ensure documentation is audit-ready.

Formación

• Proven experience in policy, procedure, SOP, governance, or technical documentation in banking or regulated environments.
• Strong business writing skills; able to simplify complex governance and regulatory concepts.
• Experience developing policies, procedures, standards, operating manuals, governance frameworks and process docs.
• Understanding of document governance, version control, review, approval and publication processes.
• Familiarity with governance, compliance, audit, risk and control-management practices.
• Strong stakeholder-interviewing and information-gathering skills.
• High attention to detail, quality assurance, consistency and traceability.
• Experience with JIRA, Confluence, SharePoint and document repositories.

Responsabilidades

• Develop, review, and maintain technology policies, procedures, SOPs, governance documents, and standards.
• Translate business, governance, compliance, and regulatory requirements into clear, controlled docs.
• Support policy and SOP inventory reviews, ownership validation, and version-control activities.
• Draft and maintain governance frameworks, attestation processes, learning materials, and monitoring procedures.
• Work with Technology, IT GRC, Risk, Compliance, Audit, and stakeholders to capture requirements and document approved processes.
• Manage document review, approval, publication, and change-control cycles.
• Maintain controlled document repositories, evidence registers, and revision histories.
• Ensure documentation remains aligned to standards and audit/regulatory review needs.

Conocimientos

Policy writing

Technical writing

Governance docs

Stakeholder interviewing

Detail-oriented

Audit/docs experience

Educación

ITIL 4 Foundation

Technical writing certification

Herramientas

JIRA

Confluence

SharePoint

Descripción del empleo

• Develop, review, and maintain Technology policies, procedures, SOPs, governance documents, and operational standards.
• Translate business, governance, compliance, and regulatory requirements into clear, practical, and controlled documentation.
• Support policy and SOP inventory reviews, document rationalization, ownership validation, and version-control activities.
• Draft and maintain governance frameworks, attestation processes, learning and awareness materials, compliance-monitoring procedures, and supporting artefacts.
• Work closely with Technology, IT GRC, Risk, Compliance, Audit, and business stakeholders to capture requirements and document approved processes.
• Manage document review, approval, publication, and change-control cycles.
• Maintain controlled document repositories, evidence registers, document inventories, and revision histories.
• Ensure documentation remains consistent, aligned to approved standards, and suitable for audit and regulatory review.

Desired Candidate Profile

Required Skills

• Proven experience in policy, procedure, SOP, governance, or technical documentation within banking or another regulated environment.
• Strong technical and business writing skills with the ability to simplify complex governance, compliance, and operational concepts.
• Experience developing policies, procedures, standards, operating manuals, governance frameworks, and process documentation.
• Understanding of document governance, version control, review, approval, and publication processes.
• Familiarity with governance, compliance, audit, risk, and control-management practices.
• Strong stakeholder-interviewing and information-gathering skills.
• High attention to detail, quality assurance, consistency, and traceability.
• Strong documentation-management and evidence-management capabilities.
• Experience working with JIRA, Confluence, SharePoint, and document repositories.

Key Deliverables

• Technology policy, procedure, and SOP documentation.
• Governance frameworks, standards, and supporting artefacts.
• Attestation, awareness, and compliance-monitoring documentation.
• Policy and SOP inventory, ownership records, and document registers.
• Controlled templates, process documentation, and working instructions.
• Document repository structure, index, version history, and change log.
• Audit and regulatory evidence documentation.
• Review-ready and approval-ready controlled documents.

Certifications

• Technical writing or documentation certification (preferred); ITIL 4 Foundation (preferred)