Technical Trainer Instructor - Senior

Cummins Talent Acquisition; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Cummins is seeking a Senior Technical Trainer Instructor to lead training in Services, Maintenance and Diagnostics for the Service Sales Department in the United Arab Emirates, Dubai. The role focuses on delivering high-quality training on Cummins products and systems to enhance technician capability and service effectiveness.

The successful candidate will forecast training needs, develop structured plans, and coach distributors, dealers, and customers, while keeping training materials up to

Qualifications

• Experience delivering technical training on Cummins products.

Responsibilities

• Deliver technical training sessions on Cummins products to boost technician capability and service efficiency.
• Enhance service quality by equipping technicians with know-how to resolve issues, reducing downtime.
• Forecast training needs and plan programs aligned with business priorities.
• Build technical capability across teams; provide coaching to distributors, dealers, and customers.
• Drive continuous learning; update training materials to reflect product updates and policies.
• Measure training impact via feedback and field performance to improve delivery.
• Support process improvements by identifying gaps and aligning training with needs.
• Maintain training records and report on service capability for visibility.

Job description

We are looking for a talented Senior Technical Trainer Instructor to join our team specializing in Services, Maintenance and Diagnostics for our Service Sales Department in United Arab Emirates, Dubai.

In this role, you will make an impact in the following ways

• Deliver impactful technical training: Facilitate high-quality, engaging training sessions on Cummins products and systems, improving technician capability, repair accuracy, and overall service efficiency.
• Enhance service quality and customer satisfaction: Equip technicians and service personnel with the knowledge and tools needed to resolve issues effectively, leading to improved customer experience and reduced downtime.
• Proactively address training needs: Forecast training demand and develop structured training plans that align with business priorities and support operational excellence.
• Build technical capability across teams: Provide ongoing technical support and coaching to distributors, dealers, and customers, strengthening field expertise and problem-solving skills.
• Drive continuous learning and expertise: Stay up to date through train-the-trainer programs and ensure all training materials reflect the latest product updates, policies, and systems.
• Measure and improve training effectiveness: Evaluate training impact through participant feedback and field performance, using insights to continuously enhance delivery and outcomes.
• Support continuous improvement initiatives: Actively contribute to process improvements by identifying gaps, recommending solutions, and aligning training with evolving business needs.
• Ensure compliance and visibility: Maintain accurate training records and report on service capability, enabling better tracking of workforce readiness and supporting data-driven decision-making.