Senior Technical Trainer for Services & Diagnostics

Cummins Talent Acquisition; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Cummins is seeking a Senior Technical Trainer Instructor to lead training in Services, Maintenance and Diagnostics for the Service Sales Department in the United Arab Emirates, Dubai. The role focuses on delivering high-quality training on Cummins products and systems to enhance technician capability and service effectiveness.

The successful candidate will forecast training needs, develop structured plans, and coach distributors, dealers, and customers, while keeping training materials up to

Qualifications

• Experience delivering technical training on Cummins products.

Responsibilities

• Deliver technical training sessions on Cummins products to boost technician capability and service efficiency.
• Enhance service quality by equipping technicians with know-how to resolve issues, reducing downtime.
• Forecast training needs and plan programs aligned with business priorities.
• Build technical capability across teams; provide coaching to distributors, dealers, and customers.
• Drive continuous learning; update training materials to reflect product updates and policies.
• Measure training impact via feedback and field performance to improve delivery.
• Support process improvements by identifying gaps and aligning training with needs.
• Maintain training records and report on service capability for visibility.

Job description

Cummins is seeking a Senior Technical Trainer Instructor to lead training in Services, Maintenance and Diagnostics for the Service Sales Department in the United Arab Emirates, Dubai. The role focuses on delivering high-quality training on Cummins products and systems to enhance technician capability and service effectiveness.

The successful candidate will forecast training needs, develop structured plans, and coach distributors, dealers, and customers, while keeping training materials up to