Technical Support Officer | Dubai, United Arab Emirates

Libatel; United Arab Emirates; On-site; AED 102,000 - 122,000; Full time

Benefits offered by this job

Company visa

Career progression opportunities

Job summary

Libatel in Dubai is seeking a Technical Support Officer to provide reliable technical assistance across system, software, hardware, and connectivity issues. The role emphasizes structured troubleshooting, maintaining stable IT operations, and resolving technical problems efficiently.

The successful candidate will support business continuity, communicate solutions clearly to users, and pursue career growth through ongoing IT training and certifications.

Qualifications

• Relevant experience in technical support, IT support, help desk, or related IT environments.
• Strong troubleshooting and problem-solving abilities.
• Clear communication and excellent customer service skills.
• Ability to explain technical solutions to non-technical users.
• Teamwork and commitment to system reliability.

Responsibilities

• Diagnose system, software, hardware, and connectivity problems using structured troubleshooting.
• Provide technical support to users and resolve IT issues.
• Maintain stable and efficient day-to-day IT operations.
• Troubleshoot hardware, software, and network connectivity issues.
• Apply systematic problem-solving to identify root causes.
• Communicate technical solutions clearly to users.
• Support business continuity via effective issue resolution.
• Contribute to improvements in technical support processes.
• Help improve system reliability and user satisfaction.
• Document issues and resolutions; escalate complex problems when needed.

Skills

Troubleshooting

Customer service

Communication

IT support

Hardware knowledge

Job description

Location

Dubai, United Arab Emirates

Job Category

• Information Technology (IT) & Software
• Customer Service & Support
• Telecommunications

Job Overview

A Technical Support Officer is required in Dubai to provide reliable technical assistance across system, software, hardware, and connectivity-related issues. The role focuses on structured troubleshooting, maintaining stable IT operations, and resolving technical problems efficiently.

The successful candidate will contribute to business continuity by supporting dependable IT infrastructure and providing clear, professional technical assistance to users. Strong communication, problem-solving, and service-oriented skills are important for delivering an effective technical support experience.

This position offers opportunities for career growth and professional development in IT support, technical troubleshooting, system reliability, and IT operations. Continued technical training and relevant IT certifications can further support long-term career progression.

Key Responsibilities

• Diagnose system, software, hardware, and connectivity problems using structured troubleshooting methods.
• Provide technical support to users and resolve reported IT issues.
• Support stable and efficient day-to-day IT operations.
• Troubleshoot hardware, software, and network connectivity issues.
• Apply systematic problem-solving methods to identify root causes.
• Communicate technical solutions clearly and professionally to users.
• Support business continuity through effective technical issue resolution.
• Contribute to improvements in technical support processes.
• Help improve system reliability and overall user satisfaction.
• Document technical issues, troubleshooting activities, and resolutions where required.
• Escalate complex technical problems to appropriate teams when necessary.

Requirements & Qualifications

• Relevant experience in technical support, IT support, help desk, or a related IT environment is preferred.
• Strong troubleshooting and problem-solving capabilities.
• Knowledge of computer hardware, software, systems, and connectivity.
• Ability to diagnose technical issues using structured troubleshooting approaches.
• Strong communication and customer-service skills.
• Ability to explain technical solutions clearly to non-technical users.
• Professional approach to user support and service delivery.
• Ability to work effectively as part of an IT operations team.
• Strong attention to detail and commitment to system reliability.

Salary, Benefits & Career Growth

Salary: AED 10,000+

Benefits:

• Company visa
• Additional benefits as provided by the employer

The position provides opportunities for career progression and professional development within IT operations and technical support. Professionals can expand their expertise in hardware and software troubleshooting, connectivity, system reliability, IT service delivery, and business continuity.

Relevant technical certifications and ongoing IT training can further enhance professional capabilities and support long-term career growth.