Technical Support Intern

ROBOHUB ROBOTICS TRADING L.L.C; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

ROBOHUB ROBOTICS TRADING L.L.C is seeking a technically adept professional to manage showroom robots, perform daily setup, testing, and demonstrations for customers, and ensure equipment is charged, updated, and ready for client visits.

You will support sold robots, coordinate delivery, installation, and after-sales troubleshooting, and handle tickets, on-site rentals, and customer inquiries, traveling to client sites and events as needed.

Qualifications

• Diploma or Bachelor’s degree in Robotics, Mechatronics, Electronics, Engineering, IT, or related technical field.
• Basic knowledge of robotics, software configuration, troubleshooting, networking, and technical support.
• Comfortable conducting robot demonstrations and communicating with customers; able to travel to client sites and events.
• Willing to work flexible hours for rentals, events, deliveries, or customer support.

Responsibilities

• Prepare showroom robots for daily demonstrations and customer visits, including charging, software checks, mapping, branding, and configurations.
• Conduct routine testing and maintenance to ensure robots function correctly and are ready for use.
• Deliver and install sold robots, configure and test, and support customer onboarding.
• Provide after-sales support, handle technical inquiries, troubleshoot remotely or on-site, and coordinate repairs.
• Configure rental robots, perform pre- and post-rental checks, and provide on-site rental support when required.
• Conduct showroom demonstrations, explain features, answer questions, and assist customers in understanding robot applications.
• Record customer details and inquiries in the CRM and ensure proper follow-up.

Skills

Robotics basics

Technical support

Customer communication

Demo delivery

Troubleshooting

Education

Diploma/Bachelor in Robotics or related field

Tools

CRM software

Job description

1. Showroom Robot Maintenance & Readiness

1.1. Robot Setup & Preparation: Prepare showroom robots for daily demonstrations and customer visits, including charging, software checks, feed file updates, mapping, branding, announcements, and other required configurations.

1.2. Testing & Maintenance: Conduct routine checks to ensure showroom robots are functioning correctly, identify faults, carry out basic repairs and troubleshooting, and keep robots clean, updated, and ready for use.

1.3. Demo Readiness: Ensure all demo robots, chargers, accessories, controllers, and related equipment are available and in working condition before customer demonstrations.

1. Support for Sold Robots

2.1. Delivery & Installation: Prepare sold robots according to the approved scope, complete required configurations and testing, and support delivery, installation, and customer onboarding.

2.2. Technical Support: Provide after-sales support for sold robots by handling technical enquiries, troubleshooting issues remotely or on-site, and coordinating repairs where required.

2.3. Support Tickets & Documentation: Record customer issues, maintain support tickets, document troubleshooting steps and resolutions, and elevate complex issues to the relevant technical team when required.

1. Robot Rental Operations

3.1. Rental Preparation: Configure rental robots based on each project requirement, including branding, content, announcements, mapping, movement settings, and other approved customizations.

3.2. Pre- and Post-Rental Checks: Test robots before dispatch, record their condition, verify accessories and equipment, and inspect robots again upon return for any damage, missing items, or technical issues.

3.3. On-Site Rental Support: Support delivery, setup, testing, operation, and troubleshooting of rental robots at exhibitions, events, client premises, or other project locations when required.

1. Customer Demonstrations & Technical Assistance

4.1. Product Demonstrations: Conduct showroom demonstrations, explain robot features and applications, answer basic technical questions, and assist customers in understanding how the robot can be used for their requirements.

4.2. Customer Support: Respond to technical queries received through calls, email, chat, walk-ins, or support tickets and ensure issues are resolved or properly escalated.

4.3. Prospect Data Entry: Record prospective customer details, enquiries, requirements, and follow-up information accurately in the company CRM or designated system.

Desired Candidate Profile

1.1. Diploma or Bachelor’s degree in Robotics, Mechatronics, Electronics, Engineering, IT, or a related technical field.

1.2. Basic knowledge of robotics, software configuration, troubleshooting, networking, and technical support.

1.3. Comfortable conducting robot demonstrations and communicating with customers. Able to travel to client sites, exhibitions, and project locations. Willing to work flexible hours when required for rentals, events, deliveries, or customer support.

1.4. Physically able to safely lift, move, load, unload, and position robots, equipment, and project materials as part of the role.