Technical Support Engineer

Zohorecruit; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Zohorecruit in Dubai, United Arab Emirates is seeking a Robotics Support Specialist to prepare showroom robots for daily demonstrations and customer visits, perform testing and maintenance, and ensure readiness of all related equipment.

The role also covers installation and onboarding of sold robots, after‑sales technical support, and on‑site rental support for events and projects. Flexibility to travel to client sites is required.

Qualifications

• Basic knowledge of robotics, software configuration, troubleshooting, networking and technical support.

Responsibilities

• 1.1. Prepare showroom robots for daily demonstrations and visits including charging, software checks, feed updates, mapping and branding.
• 1.2. Conduct routine checks, identify faults, perform basic repairs and keep robots clean and ready for use.
• 1.3. Ensure demo robots, chargers and accessories are ready before customer demonstrations.
• 2.1. Configure and test sold robots and support delivery, installation and onboarding.
• 2.2. Provide after‑sales technical support, troubleshoot remotely or on‑site, coordinate repairs.
• 2.3. Record issues, document steps and resolutions, escalate complex issues as needed.
• 3.1. Configure rental robots per project requirements including branding and mapping.
• 3.2. Perform pre/post-rental checks and inspect for damage or missing items.
• 3.3. Provide on‑site rental support for exhibitions and client locations.
• 4.1. Conduct showroom demonstrations, explain features and applications.
• 4.2. Respond to technical queries via calls, email or tickets and escalate when needed.
• 4.3. Enter prospective customer data and follow up information in the CRM.

Skills

Robotics knowledge

Troubleshooting

Customer communication

Education

Diploma or Bachelor’s in Robotics or related field

Job description

Dubai, United Arab Emirates | Posted on 09/25/2026

1.1.Robot Setup & Preparation: Prepare showroom robots for daily demonstrationsand customer visits, including charging, software checks, feed file updates,mapping, branding, announcements, and other required configurations.

1.2.Testing & Maintenance: Conduct routine checks to ensure showroom robots arefunctioning correctly, identify faults, carry out basic repairs andtroubleshooting, and keep robots clean, updated, and ready for use.

1.3.Demo Readiness: Ensure all demo robots, chargers, accessories, controllers, andrelated equipment are available and in working condition before customerdemonstrations.

2. Supportfor Sold Robots

2.1.Delivery & Installation: Prepare sold robots according to the approvedscope, complete required configurations and testing, and support delivery,installation, and customer onboarding.

2.2.Technical Support: Provide after-sales support for sold robots by handlingtechnical enquiries, troubleshooting issues remotely or on-site, andcoordinating repairs where required.

2.3.Support Tickets & Documentation: Record customer issues, maintain supporttickets, document troubleshooting steps and resolutions, and escalat complexissues to the relevant technical team when required.

3. RobotRental Operations

3.1.Rental Preparation: Configure rental robots based on each project requirement,including branding, content, announcements, mapping, movement settings, andother approved customizations.

3.2.Pre- and Post-Rental Checks: Test robots before dispatch, record theircondition, verify accessories and equipment, and inspect robots again uponreturn for any damage, missing items, or technical issues.

3.3.On-Site Rental Support: Support delivery, setup, testing, operation, andtroubleshooting of rental robots at exhibitions, events, client premises, orother project locations when required.

4. CustomerDemonstrations & Technical Assistance

4.1.Product Demonstrations: Conduct showroom demonstrations, explain robot featuresand applications, answer basic technical questions, and assist customers inunderstanding how the robot can be used for their requirements.

4.2.Customer Support: Respond to technical queries received through calls, email,chat, walk-ins, or support tickets and ensure issues are resolved or properlyescalated.

4.3. Prospect Data Entry: Recordprospective customer details, enquiries, requirements, and follow-upinformation accurately in the company CRM or designated system.

Requirements

1.1. Diplomaor Bachelor’s degree in Robotics, Mechatronics, Electronics, Engineering, IT,or a related technical field.

1.2. Basicknowledge of robotics, software configuration, troubleshooting, networking, andtechnical support.

1.3. Comfortableconducting robot demonstrations and communicating with customers. Able totravel to client sites, exhibitions, and project locations. Willing to workflexible hours when required for rentals, events, deliveries, or customersupport.

1.4. Physicallyable to safely lift, move, load, unload, and position robots, equipment, andproject materials as part of the role.