Technical Support Expert

Fms International; Abu Dhabi; On-site; AED 56,000 - 89,000; Full time

Job summary

Fms International in Abu Dhabi is seeking a proactive Technical Support / Field Service professional to diagnose and resolve hardware, software, and network issues for client systems. You will coordinate on-site technician schedules for preventive maintenance, repairs, and installations, ensuring adherence to regulatory standards and clear client communications.

The role requires strong diagnostic abilities, experience in field service, and excellent collaboration with internal teams.

Qualifications

• High school diploma or equivalent; additional certifications in technical support or system administration are a plus.
• Proven experience in a technical support or field service role, preferably within fleet management or telematics.
• Strong diagnostic skills with the ability to solve complex technical problems under pressure.
• Familiarity with regulatory compliance standards and experience with reporting requirements.
• Excellent communication skills for handling client interactions and collaborating with internal teams.

Responsibilities

• Diagnose and troubleshoot technical issues related to hardware software and network connectivity for client systems.
• Coordinate schedules for on-site technicians to handle preventive maintenance repairs and installations as needed.
• Monitor compliance with regulatory standards ensuring all support activities meet industry guidelines.
• Conduct follow-up checks on reported issues keeping clients informed of resolutions and addressing any outstanding concerns.
• Update and manage client databases including driver and vehicle details ensuring accurate and current records.
• Collaborate with the Technical Manager and relevant teams to address escalated issues and maintain high service standards.

Skills

Diagnostic skills

Client interaction

Collaboration with teams

Problem solving under pressure

Regulatory compliance familiarity

Education

High school diploma or equivalent

Job description

Responsibilities

• Diagnose and troubleshoot technical issues related to hardware software and network connectivity for client systems
• Coordinate schedules for on-site technicians to handle preventive maintenance repairs and installations as needed
• Monitor compliance with regulatory standards ensuring all support activities meet industry guidelines
• Conduct follow-up checks on reported issues keeping clients informed of resolutions and addressing any outstanding concerns
• Update and manage client databases including driver and vehicle details ensuring accurate and current records
• Collaborate with the Technical Manager and relevant teams to address escalated issues and maintain high service standards

Qualifications

• High school diploma or equivalent; additional certifications in technical support or system administration are a plus.
• Proven experience in a technical support or field service role, preferably within fleet management or telematics.
• Strong diagnostic skills with the ability to solve complex technical problems under pressure.
• Familiarity with regulatory compliance standards and experience with reporting requirements.
• Excellent communication skills for handling client interactions and collaborating with internal teams.