Technical Support Engineer

E‑Frontiers; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

E-Frontiers is seeking a Technical Support Engineer to join our Dubai-based team. You will provide on-site technical support, act as a primary contact for the client, and help ensure the smooth operation of critical IT infrastructure in a global financial services environment.

The ideal candidate has 1-2 years of on-site technical support experience, strong knowledge of Microsoft 365 and Azure, and solid skills in Endpoint Management, Device Deployment and AV troubleshooting.

Qualifications

• 1–2 years of on-site technical support experience, ideally within financial services.
• Bachelor's degree in Computer Science or IT, or equivalent experience.
• Strong knowledge of Microsoft 365 and Azure.
• Experience with Endpoint Management, Device Deployment and AV troubleshooting.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide on-site technical support and act as a key technical contact for the client.
• Monitor systems and infrastructure for performance and availability.
• Carry out software updates, maintenance and configuration changes.
• Diagnose and resolve technical issues and escalate more complex problems to specialist teams.
• Respond to incidents and service requests within agreed SLAs.
• Build strong relationships with client stakeholders and address technical requirements.
• Support system enhancements and upgrades through testing and validation.

Skills

Microsoft 365

Azure

Endpoint Management

Device Deployment

AV troubleshooting

Troubleshooting

Client-facing communication

Education

Bachelor's degree in Computer Science, IT or related field

Tools

CompTIA A+

MCSA

Job description

We’re looking for a Technical Support Engineer to join a leading global financial technology company in Dubai.

You'll work on-site alongside the client's technology team, providing day-to-day technical support and helping ensure the smooth operation of technology infrastructure supporting a global financial services environment.

The role would suit someone with 1-2 years' technical support experience who enjoys troubleshooting, working directly with clients and wants to build their career within financial technology.

What You'll Be Doing

• Provide on-site technical support and act as a key technical contact for the client.
• Monitor systems and infrastructure for performance and availability.
• Carry out software updates, maintenance and configuration changes.
• Diagnose and resolve technical issues and **escalate** more complex problems to specialist teams.
• Respond to incidents and service requests within agreed SLAs.
• Build strong relationships with client stakeholders and proactively address technical requirements.
• Support system enhancements and upgrades through testing and validation.

What We're Looking For

• 1-2 years' experience in a similar on-site technical support position, ideally within financial services.
• Strong knowledge of Microsoft 365 and Azure.
• Experience with Endpoint Management, Device Deployment and AV troubleshooting.
• Strong troubleshooting and root-cause analysis skills.
• Bachelor's degree in Computer Science, IT or a related field, or equivalent experience.
• Excellent communication and interpersonal skills.
• Strong client-facing approach with the ability to explain technical information clearly.
• Highly organised with good attention to detail.
• Comfortable working independently and managing your own workload.
• Adaptable and comfortable operating in a fast-paced environment.

CompTIA A+, MCSA or equivalent technical certifications would be an advantage but aren't essential.

The company offers a competitive package alongside professional development, healthcare/wellness support, family benefits and retirement benefits.