Technical Support & Application Engineer - Emergency Lighting

Eaton; Dubai; Hybrid; AED 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Mentoring program

Career development

Job summary

Join Eaton in Dubai as a technical specialist supporting emergency lighting systems across a global platform. You will troubleshoot, train customers, and collaborate with sales to shape technical solutions while contributing to development of manuals and FAQs.

The role demands 7+ years of techno-commercial experience in emergency lighting, plus proficiency with AutoCAD and lighting design tools. A hybrid work model supports balance and ongoing professional growth.

Qualifications

• Must have 7+ years techno-commercial experience with Emergency Lighting Systems.
• Strong presentation and communication skills.
• Ability to develop technical documentation including manuals and FAQs.

Responsibilities

• Provide technical support and troubleshoot emergency lighting products and solutions for customers and internal teams.
• Conduct product demonstrations training sessions and technical presentations.
• Collaborate with sales to translate customer requirements into technical solutions and support documentation.

Skills

Emergency lighting knowledge

Communication and presentation

Electrical instrumentation knowledge

Education

Graduate Engineering Degree - Electrical/Mechanical/Industrial

Tools

AutoCAD

Dialux

Lighting design software

Fire alarm systems

Job description

Dubai serves as a strategic hub for Eaton s Middle East operations bringing together commercial engineering manufacturing and support teams within a globally connected business environment Building on more than 40 years in the region Eaton recently announced the development of a new sustainable campus in Dubai reinforcing our long term investment in growth collaboration and capability building.

What you ll do

Provide technical support trouble shoot systems and expertise to customers and internal teams regarding emergency lighting products and solutions Troubleshoot and resolve technical issues related to emergency lighting systems Conduct product demonstrations training sessions and technical presentations for customers and partners Collaborate with the sales team to understand customer requirements and provide technical solutions Assist in the development and maintenance of technical documentation including manuals guides and FAQs Stay up-to-date with industry trends product developments and emerging technologies in emergency lighting Ensure compliance with local regulations and standards for emergency lighting systems Provide feedback to the product development team based on customer interactions and technical issues

Skills

Technical knowledge in Emergency Lighting or Safety Systems is requiredBasic knowledge in AutoCAD and lighting design software DialuxFire alarm system experience is a strong plusStrong Communication and Presentation skillsElectrical products instrumentation knowledgePC literate

What we offer you

Being part of a company that has been in business for more than 100 years is well known in the industry and has a major impact on the energy industry Work in a company that is commitment to Inclusion amp Diversity and Sustainability Annual mentoring program Eaton University a reward and recognition system Ongoing Learning and Career Development Opportunities in a global company Build your career and apply internally for our open positions worldwide Strong agile and diverse team locally and globally Strong processes and state-of-the-art systems and tools Structured employee development processes open feedback culture with development plans Detailed induction support and well-structured onboarding Balance your work and life with a hybrid worktime model

Living and Working in Dubai

Living and Working in DubaiDubai is an internationally connected city that offers strong professional opportunities within a truly global environment Living and working in Dubai means being part of a diverse forward looking business community supported by modern infrastructure excellent connectivity and a well established expatriate ecosystem At Eaton employees based in Dubai are part of a stable well governed organization that brings together global teams clear ways of working and the flexibility needed to support both performance and long term career development

Additional Information

All positions may require participation in video and in-person interviews as part of the hiring process All candidates will be evaluated based on job-related competencies and all candidates privacy rights and data security will be protected in accordance with applicable laws

Equal Employment Opportunity Statement

We are committed to ensuring equal employment opportunities for job applicants and employees Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age colour disability marital status national origin gender gender identity genetic information race or racial origin religion sexual orientation or any other status protected or required by law

Requirements

Graduate Engineering Degree - Ideally Electrical, Mechanical, or Industrial.Minimum 7 years of techno-commercial experience, including extensive knowledge of Emergency Lighting Systems and applications