Technical Support And Application Engineer - Emergency Lighting Middle East

Eaton; Dubai; Hybrid; AED 180,000 - 260,000; Full time

Job summary

Eaton is seeking a Technical Support Engineer & Application Engineer for its Emergency Lighting team in Dubai. The role provides technical support, troubleshooting, and solutions to customers, with emphasis on demonstrations and staff training. The candidate will interact with sales, develop documentation, and stay current with regulatory standards.

The position offers a hybrid work model in Dubai, with opportunities for growth within a global power management company.

Qualifications

• Graduate engineering degree in electrical, mechanical, or industrial engineering
• Minimum 7 years of techno-commercial experience in emergency lighting systems

Responsibilities

• Provide technical support and troubleshoot emergency lighting systems.
• Conduct product demonstrations, training sessions, and technical presentations.
• Collaborate with sales to understand customer requirements and provide solutions.
• Develop and maintain technical documentation such as manuals, guides, FAQs.
• Stay updated on industry trends and local regulations.
• Provide feedback to product development based on customer input.
• Ensure compliance with local regulations and standards.

Skills

Emergency Lighting

Troubleshooting

Product Demonstrations

Customer Collaboration

Documentation

Regulations Knowledge

AutoCAD Basics

Dialux

Electrical Instrumentation

Communication Skills

Presentation Skills

Education

Graduate Engineering Degree

Tools

AutoCAD

Dialux

Job description

Job Description:

Dubai serves as a strategic hub for Eaton’s Middle East operations, bringing together commercial, engineering, manufacturing, and support teams within a globally connected business environment. Building on more than 40 years in the region, Eaton recently announced the development of a new sustainable campus in Dubai, reinforcing our long‑term investment in growth, collaboration, and capability building.

About Eaton

Eaton is a power management company where we provide energy‑efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

We are seeking a highly skilled and motivated Technical Support Engineer & Application Engineer to join our Emergency Lighting team in the Middle East. The successful candidate will provide technical support, troubleshooting, and solutions to our customers, ensuring the highest level of customer satisfaction.

What You’ll Do

• Provide technical support , trouble shoot systems and expertise to customers and internal teams regarding emergency lighting products and solutions.
• Troubleshoot and resolve technical issues related to emergency lighting systems.
• Conduct product demonstrations, training sessions, and technical presentations for customers and partners.
• Collaborate with the sales team to understand customer requirements and provide technical solutions.
• Assist in the development and maintenance of technical documentation, including manuals, guides, and FAQs.
• Stay up‑to‑date with industry trends, product developments, and emerging technologies in emergency lighting.
• Ensure compliance with local regulations and standards for emergency lighting systems.
• Provide feedback to the product development team based on customer interactions and technical issues.

Qualifications

• Graduate Engineering Degree - Ideally Electrical, Mechanical, or Industrial.
• Minimum 7 years of techno-commercial experience, including extensive knowledge of Emergency Lighting Systems and applications

Skills

• Technical knowledge in Emergency Lighting or Safety Systems is required
• Basic knowledge in AutoCAD and lighting design software Dialux
• Experience in Troubleshooting Systems, Testing& Commissioning, Managing Sites
• Fire alarm system experience is a strong plus
• Strong Communication and Presentation skills
• Electrical products instrumentation knowledge
• PC literate

What We Offer You

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
• Work in a company that is commitment to Inclusion & Diversity and Sustainability.
• Annual mentoring program, Eaton University, a reward, and recognition system.
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
• Strong, agile and diverse team locally and globally.
• Strong processes and state‑of‑the‑art systems and tools.
• Structured employee development processes, open feedback culture with development plans.
• Detailed induction support and well‑structured onboarding.
• Balance your work and life with a hybrid worktime model.

Living and Working in Dubai

Dubai is an internationally connected city that offers strong professional opportunities within a truly global environment. Living and working in Dubai means being part of a diverse, forward‑looking business community, supported by modern infrastructure, excellent connectivity, and a well‑established expatriate ecosystem.

At Eaton, employees based in Dubai are part of a stable, well‑governed organization that brings together global teams, clear ways of working, and the flexibility needed to support both performance and long‑term career development.

All positions may require participation in video and in‑person interviews as part of the hiring process. All candidates will be evaluated based on job‑related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.