Business Expert

Apple Inc.; United Arab Emirates; On-site; AED 72,000 - 108,000; Full time

Job summary

Apple Inc. is seeking a Business Expert for Apple Retail to help business customers discover how Apple and third-party products can empower their operations. You will identify opportunities, propose tailored solutions, forecast needs, and close sales while mentoring teammates in business customer engagements.

You will work in a fast-paced store environment, delivering exceptional service, and collaborating across the store to drive business outcomes and customer satisfaction.

Qualifications

• Experience in retail or sales or related work.
• Experience with Apple products, services, and solutions.
• Able to work schedule including nights, weekends and holidays in-store.

Responsibilities

• Establish and engage business customers by showcasing technology and solutions.
• Proactively engage with business customers and educate them on how to buy.
• Serve as the go-to expert and mentor on business customer needs and solutions.
• Collaborate across the Apple Store in business sessions, briefings, workshops and events.
• Lay a foundation for long-term relationships with local business customers through proactive engagement and tailored recommendations.
• Maintain accurate business customer contact and relationship information in our CRM app.
• Perform other tasks to provide customer service in other areas of the store.
• Contribute to an inclusive environment by respecting differences and learning.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Retail sales

Relationship building

Communication

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Business Expert, you’re part of a team that’s passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products and services — along with third-party technologies — help you to develop business solutions tailored to the needs of customers.You’re a top sales performer who has exceptional interpersonal and influencing skills, and you’re considered a resource to the wider store team, inspiring an environment where Apple Retail Business is a part of everyone’s role.

Description

Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.Serve as the go-to expert and store team mentor on business customer needs and solutions.Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs.Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations.Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have experience with Apple products, services, and solutions.

Preferred Qualifications

• Show a track record of strong performance and results.
• Communicate effectively and tailor your communication style to different audiences.
• Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
• Build rapport and work effectively with both internal and external customers, including business owners and executives.
• Demonstrate excellent organizational skills, the ability to set priorities, and responsiveness to customer requests.
• Draw from a deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends.
• Learn, navigate, and use new tools and systems.

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple’s workplace