Product & Services Expert — Elevate Customer Experience

Apple Inc.; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Apple Inc. in United Arab Emirates seeks an Expert in Apple Retail to deliver an exceptional customer experience across the Apple ecosystem, helping customers understand products and services and mentoring team members.

This role requires knowledge of Apple products, a passion for service, and the ability to handle multiple customers in a fast-paced store environment.

Join a culture that values inclusion and belonging, and where you can grow your expertise within the Apple ecosystem.

Qualifications

• Retail or sales experience required.
• Ability to work nights, weekends and holidays as store needs.
• Strong communication and problem-solving skills.

Responsibilities

• Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.
• Support peers by sharing knowledge about Apple’s products and services, and assist in offering ownership opportunities.
• Contribute to an inclusive environment by respecting differences and upholding Apple’s values.

Skills

Sales experience

Customer service

Communication skills

Product knowledge

Education

High school diploma or equivalent

Tools

POS systems

Job description

Apple Inc. in United Arab Emirates seeks an Expert in Apple Retail to deliver an exceptional customer experience across the Apple ecosystem, helping customers understand products and services and mentoring team members.

This role requires knowledge of Apple products, a passion for service, and the ability to handle multiple customers in a fast-paced store environment.

Join a culture that values inclusion and belonging, and where you can grow your expertise within the Apple ecosystem.