Delivery and Installation Specialist

Technogym; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Technogym in Dubai is seeking a passionate Logistics Specialist to coordinate projects across various departments and enhance customer experiences. You will monitor feedback, perform quality audits, and ensure compliance with health and safety requirements.

The ideal candidate has 1-2 years of logistics experience, excellent communication skills, and proficiency in SAP and Microsoft Office. Join us at Technogym and be part of a team that values excellence and ethics.

Qualifications

• 1-2 years’ relevant experience in logistics.
• Strong communication skills for relationship building.
• In-depth understanding of SAP and Microsoft Office.

Responsibilities

• Coordinate projects related to logistics and customer service.
• Address customer inquiries to provide best experience.
• Monitor feedback to identify issues in delivery and installation.

Skills

Logistics experience

Strong communication skills

SAP proficiency

Microsoft Office

Job description

Our Company

Technogym inspires 70 million daily users to train using innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Main Responsibilities

• To coordinate big projects with all the departments related (CS&LOG, Sales, Mkt, After Sales, Master Trainings, 3PL, External suppliers & Finance) from tender negotiation until the project handover/cash collection.
• To address all the inquiries from the customers to the related departments in order to provide the best customer experience for our customers.
• Grant an adequate installation competences coverage of our installation network (3Pls, After Sales Tech) through e-learning platform certification, training classes and on the job; Verify the cascading of D&I Guidelines and Protocols across the network. (ie: fixing requirement, etc.)
• Responsible to monitor any feedback from the market (NPS, FFM, Snagging) to identify failure on delivery and installation processes; propose solution to identified problems, also escalating to HQ Quality and Logistics Department
• Perform quality Auditing on installation to verify that Technogym D&I protocols are duly respected by logistic partners
• Responsible to monitor the correct use and adoption of Technogym Installation Form
• Perform Audit to verify that product requiring fixing are duly installed;
• Responsible to verify that logistic partners are compliant to HSE requirements and contractual obligation on required certifications
• Responsible of Snagging Process management: Work order analysis, root cause identification and problem-solving activities
• Cost allocation
• Prepare and share with CM and HQ periodical reporting to monitor Quality D&I Kpis

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are structured and process-oriented with strong attention to detail and a passion for excellence and execution. You are a team player, accountable, as well as transparent, open, and willing to learn.

What You Should Bring

• Ideally around 1-2 years’ relevant experience as a Logistics Specialist and/or working in the Logistics field
• Strong communications skills, both in terms of building internal relationships with key Technogym teams and liaising with warehouse management and in/out logistics flow management
• An in-depth understanding of and experience in using SAP and, ideally, advanced knowledge of the Microsoft Office package
• Some knowledge of the fitness industry, performance, health and product use would be a plus.

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true.