Teamlead Inside Sales Support GCC

Döhler GmbH; Dubai; On-site; AED 201,000 - 357,000; Full time

Job summary

Döhler GmbH is seeking an experienced Sales & Account Management professional in the UAE to lead sales support activities and coordinate pricing, quotations, and customer data. You will collaborate with pricing, sales, and divisions to optimize order processing and customer satisfaction. The role requires a bachelor degree, 8–10 years in sales support, and strong leadership.

Fluency in English is essential; Arabic is a plus. UAE residency is prioritized.

Qualifications

• Bachelor degree in a relevant discipline.
• 8–10 years of experience in sales support, preferably in Food & Beverage.
• Strong leadership and team management skills.
• Excellent communication, negotiation and interpersonal skills.
• Analytical mindset with data-driven decision making.
• Proficiency in CRM software and sales-related tools.
• Ability to adapt to a fast-paced and dynamic environment.
• Fluent in English; Arabic is a plus.

Responsibilities

• Support range planning and define prices/conditions with Sales and Pricing.
• Ensure customer complaints are processed properly with Notification Management and Sales colleagues.
• Organise and support internal/external customer visits in consultation with divisions.
• Prepare quotations quickly with Pricing and OM guidelines (minimum quantities, bulk prices, packaging, terms).
• Implement and realise the regional customer service strategy.
• Maintain and continuously update customer master data.
• Enter and confirm orders after availability checks and processing.
• Process samples on time considering throughput, delivery times and costs.
• Monitor contracts, prices, orders, quantities, packaging and delivery terms regionally.

Skills

Leadership

Negotiation

Communication

Analytical mindset

CRM proficiency

English fluency

Arabic language (plus)

Adaptability

Education

Bachelor degree in a relevant discipline

Tools

CRM software

Sales tools

Job description

• Job Function: Sales & Account Management
• Entry Level: Professionals

Company Description

Are you interested in high-quality, natural and tasty nutrition? We are! It's our ambition to shape the future of the nutrition.
Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.
We strive to inspire and empower our employees in everything we do, and we invite you to join our team - together WE BRING IDEAS TO LIFE.

Job Description

Ensuring proper support in range planning and the definition of prices and conditions in collaboration with Sales and Pricing.

Ensuring that customer complaints are processed properly and on time in collaboration with Notification Management and the colleagues responsible in Sales.

Ensuring that internal and external customer visits are organised and supported in consultation with the divisions involved.

Ensuring that quotations are prepared quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.

Implementing and realizing the regional customer service strategy.

Implementing the best possible structure for customer master data and ensuring that customer master data is continuously updated.

Ensuring that orders are entered and confirmed in the system once availability checks and order processing have been carried out.

Ensuring that samples are processed on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales.

Ensuring regular customer-specific monitoring of contracts, prices, order quantities, batch sizes, delivery packaging and payment and delivery conditions and the creation of corresponding regional evaluations.

Qualifications

• A bachelor degree in a relevant discipline.
• 8-10 years of experience in sales support preferably in the Food & Beverage Industry.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with the ability to use data for decision-making.
• Proficiency in CRM software and sales-related tools.
• Ability to adapt to a fast-paced and dynamic work environment.
• Fluent in English / Arabic is a plus.
• Priority will be given to candidates currently in UAE

Additional Information

Your Benefits

• The motivating working atmosphere of a high-tech, innovative company
• The opportunity to realize your full potential and your ideas
• The freedom to strike out in new directions
• The great exposure and learning experience in various functions within the company

What WeOffer:

• Work withpassion:We create an environment where passion meets profession. Meaningful work and positive energy inspire people to give their best and make lasting contribution to our shared success.
• Take ownership:We empower you to take ownership and share your ideas. Whatever your role, you have the opportunity to show initiative and make an impact.
• Grow yourway:With flexibledevelopmentopportunitiesacross departments and a global team, you can broaden your skills, discover newstrengthsand actively shape your career path.
• Thrive in a global environment:Join an international team bringing together multiplecultures,languagesand perspectives to sparknew ideasand inspiration.Through global collaboration, you expand your horizon both professionally and personally.
• The team always wins:We build real connections and grow together. By sharing knowledge and valuing each other’s strengths, we create a culture where trust and team playlead to shared success.

EqualOpportunities for All

We welcome applications from people of all backgrounds regardless of age, ancestry, disability, ethnic origin, gender, gender identity or expression, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.
A good match starts with shared values. Complete our Culture Fit Challenge to find out how well your mindset aligns with the way we work.